Position Statement: Under direction from the Senior Development Director, Retention, Central & Eastern Europe and MEA, the candidate must work effectively with colleagues and industry contacts to assist in the execution of Hilton’s development strategy, governance of key compliance processes, and reporting with respect to our chosen brands and business models, within Europe, Middle East & Africa, with a particular focus on Central & Eastern Europe.The Retention & Reporting Manager will be responsible for implementing and carrying out key processes and procedures to ensure contractual compliance and value protection in actions to retain our trading portfolio, whilst protecting brand integrity and fostering strong collaborative relationships with internal and external stakeholders.Position Summary: The Retention & Reporting Manager will take a lead role in supporting relevant members of the Retention team by coordinating and executing required processes and communications, both internal and external, relating to ownership changes, ownership restructuring, contract amendments, room count modifications, fee structure updates and other related activities.The role will provide key support to the Retention team relating to brand conversions, operating model transitions, dispute resolution matters, removals and termination related activities. This position plays a critical role in ensuring adherence to Hilton’s Global Deal Approval policy while driving consistency across the retention portfolio.The role also acts as the primary owner of the production of Development and Retention reports across the region. This includes data input and integrity, identifying to line manager any required maintenance and system enhancements to be identified to the Development Analytics team, supporting user training and ensuring effective integration with other relevant Hilton systems and data sources including Partnerships, Real Estate and Select by Hilton portfolios. Additionally, the position will provide meaningful insights through the production of various month-end, market and senior leadership reporting that supports informed decision making across the function.Based at the Head Office in Watford, this role operates within a collaborative team environment while requiring a high degree of autonomy, initiative and accountability to manage multiple priorities and deliver projects within tight deadlines.Join an Award-Winning Workplace Culture At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work. How We’ll Help You ThriveAt Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel programPaid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parentsCrisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional careMental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.What are we looking for?Applicants will ideally have a background from either the hotel, real estate, feasibility, consulting sectors with experience in development, real estate transactions and franchised and management agreements / contracts.Additional skills experience will include:• Accuracy, attention to detail, responsiveness and proactive behaviour• Excellent command of the English language• High proficiency in e.g. Excel, PowerPoint and Word• Strong communication & interpersonal skills at different levels• A self-starter with the ability to proactively anticipate business needs• Effectively manages a range of competing priorities and demands (strong time management skills are essential)• Strong analytical skills and ability to spot and identify data that does not look right• Ability to work independently combined with a team spirit and desire to support a teamRequired Qualifications• BA/ BS Bachelors degree or experience of expert level analytical skills with the ability to present consistent complex information to senior audiences• Ability to travel when required mainly for industry event and internal meetings• A solid understanding of and a passion for the hotel industry is advantageous#li-dw1#li-hybridKey Responsibilities• Serves as a key point of contact for Retention related activities, ensuring effective administration, maintenance of records, documentation and filing systems • Prepares and produces accurate Development & Retention dashboards, reports and insights • Compiles, reviews and/or consolidates Development deal summaries for internal approval• Works effectively with all support functions (e.g. AD&C , Legal, Feasibility, Corporate Compliance, Brands, etc.) to facilitate timely progression of projects and to mitigate any bottleneck situations• Provides functional, general and administrative activity for Retention Directors• Identifies and implements opportunities to enhance processes, reporting and ways of working, driving greater efficiency and effectiveness across the Retention function• Takes on with enthusiasm a broad range of ad-hoc requests aimed at facilitating the smooth running of the Retention functionEstimated Time Allocation:• Management of hotel specific Retention activities 60%• Systems management, administration, process improvement, planning activities & training 15%• Development & Retention reporting 15%• Cross-functional collaboration and support 5%• Industry events and conferences (attendance and preparation) 5%Full timePosting Date: 2026-09-03
Development Manager, Retention & Reporting - EMEA in Northampton employer: Hilton Hotels Corporation
At Hilton London Tower Bridge, we pride ourselves on being an exceptional employer that values the growth and wellbeing of our team members. With a vibrant work culture that encourages professional development and offers extensive benefits such as discounted travel, mental health resources, and generous leave policies, we create an environment where hospitality professionals can thrive. Located conveniently next to London Bridge station, our hotel not only provides easy access to the city but also fosters a sense of community and support among our staff, making it an ideal place for those seeking a rewarding career in hospitality.
