At a Glance
- Tasks: Lead sales initiatives and drive revenue growth across multiple hotels.
- Company: Join Hilton, a global leader in hospitality with an award-winning culture.
- Benefits: Enjoy incredible travel perks, stock purchase options, and mental health resources.
- Other info: Dynamic role with opportunities for career growth and personal development.
- Why this job: Make a real impact by delivering memorable experiences and spreading warmth.
- Qualifications: 2+ years in strategic sales and team management required.
The predicted salary is between 56700 - 69300 £ per year.
Exceptional Hospitality Starts with You. Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Cluster Director of Sales, you’re not just driving revenue growth across all hotel segments – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Join an Award-Winning Workplace Culture. At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
How We’ll Help You Thrive. At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including:
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program.
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future.
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents.
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones.
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care.
- Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones.
What It Takes to Make the Stay. At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
The Cluster Director of Sales has full Sales responsibility for their base hotel and is responsible for the implementation of sales initiatives, for driving optimal on-property sales focus, and providing sales support to cluster, to maximize performance and achieve budgeted revenue, RevPar Index and market share targets. Lead and support in the development of proactive sales teams within their Cluster to maximize demand generation and conversion. Drive our culture of performance equals reward and inspire our teams to elevate our customer experience and achieve sales excellence.
Directing Activities: Develop and drive area sales activities for the benefit of their Cluster across all sales driven segments, including both demand and conversion. Provide direction on the execution of the property's sales function, and support their hotels to deliver on their budget objectives. Influence and implement strategies to close the gap in making revenue/EBITDA as well as gaining market share within their cluster. Ensure that Hilton's sales systems are leveraged, and used effectively to help drive sales productivity. Review and monitor Account and GOB performance for the area and drive optimization and mitigation strategies accordingly.
Customer Activities: Develop powerful relationships and meaningful connections with decision makers and influencers within the top-producing accounts and HWS Account Teams. Drive share of wallet growth from key clients across the cluster. Maintain contact with major customers in order to support and assess sales effectiveness of hotels in the region and to provide a point of contact in the event of turnover. Support hotel sales and GM&EE teams in conversion of Top Opportunities. Support and coach important negotiations with key customers, impacting key hotels of the cluster.
Sales Strategy and Approach: Actively participate in Commercial Focus Meetings/BFM meeting within their Cluster. Drive Group revenue performance across rooms, function space and food & beverage. Support the hotels in evaluating and identifying business opportunities. Actively seek out new sources of business and emerging market opportunities. Analyse Sales & performance KPIs and support with commercial activities accordingly. Conduct regular risk/opportunity analysis of Sales performance, future BOB and pipeline and co-ordinate activities to mitigate risks. Analyse account production and conversion performance and input to rate strategy and sales goals (SIP Targets). Supports commercial opening pathway for new hotel openings within the cluster.
Planning Activities: Support hotel commercial plans to ensure hotel budgets are met in the Sales Influenced Segments and GM&E. Leverage insights from relevant Hilton and Market reports and implement strategy/tactic accordingly. Control and coordinate participation in annual trade shows for the highest productivity and ROI for the cluster. Responsible for planning and overseeing different initiatives or projects within the organization, from the initial idea through to completion to maximize hotel performance. Reports, escalates and presents progress and outcomes to senior management and teams as needed. Implements and delivers outcomes.
Sales Quality: Drives adoption in-market of best practice/improvement initiatives deployed by Sales Operations and the Centre of Excellence to maximize benefit for the region, and coaches team members. Ensure hotel have adequate sales tools, materials, content for proposals and presentations and have sufficiently built plans around storytelling, destination, USPs, Competitive positioning and customer value. Drive CXM and Go one better culture through Sales and GM&E Sales team customer engagement. Carries out joint calls with properties and tests sales delivery to assess sales competency and sales effectiveness.
People Activities: Drive ‘performance equals reward’ culture, closely monitoring SIP performance, and ensuring that we recognize achievement and tackle areas of poor performance. Coach teams in delivering sales excellence and driving more consistency in how we deliver exceptional sales experience to our customers. Assists the General Managers and Cluster Commercial Director in ensuring that appropriate talent is in place, and supports recruitment of Sales Team Members. Involved in final selection and annual appraisal of all DOS. Helps to develop talent to achieve optimal performance. Ensure effective adoption of available sales & GM&E training programs by hotels and identify requirements for additional training support, partnering with Centre of Excellence. Drive Evaluates and Optimizes Sales and Deployment, Manning levels and Structures. Support GM&EE Sales Deployment, Manning levels and Structures.
Essential requirements and Qualifications:
- 2+ years of experience developing and implementing strategic sales plans.
- 2+ years of experience presenting sales plans, presentations, etc. to senior level executives and constituent groups.
- 2+ years experience working in a collaborative/matrixed environment.
- 2+ years working with departmental financial data to make strategic/tactical decisions.
- 3+ years of experience managing a sales team.
- Ability to Travel min 40% of time within assigned region.
Preferred requirements and Qualifications:
- Education - BA/BS/Bachelor's Degree.
- Minimum of 2+ years of progressive sales leadership.
- Experience with sizeable revenue diverse customers, and dynamic channels.
- Relevant sales experience could be a combination of business-to-business, business-to-consumer, or business-to-business-to-consumer.
- Exposure to franchisee businesses could be a plus.
- 5 years of hospitality experience or Hilton experience.
Cluster Director of Sales - South in Northampton employer: Hilton Hotels Corporation
Waldorf Astoria London - Admiralty Arch is an exceptional employer, offering a unique opportunity to be part of a pre-opening team at a landmark luxury hotel. With a commitment to employee growth through exceptional development programmes, a supportive work culture, and a range of benefits including complimentary meals, generous holiday allowances, and exclusive travel discounts, this role promises a rewarding career in the heart of London, opposite Buckingham Palace. Join us to shape unforgettable guest experiences while enjoying the perks of working for Hilton, a globally recognised leader in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Cluster Director of Sales - South in Northampton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hilton Hotels Corporation. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hilton Hotels Corporation
Don't be shy about reaching out to Hilton Hotels Corporation directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Cluster Director of Sales - South in Northampton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hilton Hotels Corporation and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hilton Hotels Corporation
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
