At a Glance
- Tasks: Provide IT support and enhance guest experiences in a vibrant hotel environment.
- Company: Join Hilton, a global leader in hospitality with an award-winning culture.
- Benefits: Enjoy amazing travel perks, stock purchase options, and comprehensive wellbeing support.
- Other info: Dynamic work environment with opportunities for career growth and development.
- Why this job: Make a real impact on guests' stays while developing your IT skills.
- Qualifications: Experience in IT support and a passion for hospitality are essential.
The predicted salary is between 27000 - 33000 £ per year.
Exceptional Hospitality Starts with You. Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an IT Coordinator, you’re not just providing comprehensive IT support – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Join an Award-Winning Workplace Culture. At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
How We’ll Help You Thrive. At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including:
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program.
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future.
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents.
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones.
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care.
- Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones.
What It Takes to Make the Stay. At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Operational Support (Hotel IT). Support meeting & events technology (bandwidth allocation, SSIDs/VLANs, hybrid‑meeting setups, AV liaison) including pre‑event tests and on‑the‑day standby where needed. Provide friendly, timely 1st/2nd‑line support to hotel departments (Front Office, Reservations, Revenue, Housekeeping, C&E/Events, F&B, Finance, Engineering, HR). Support guest‑facing technologies (Wi‑Fi captive portal, conference internet and escalate major incidents promptly. Ensure secure integration for clients using specialised business systems or industry specific software that requires approved network routing.
Networks, Security & Compliance. Conduct daily checks on network/infra health (switches/APs, UPS status, server/storage alerts) and maintain accurate documentation (IP schemes, patching records, rack diagrams). Manage and oversee cyber safe access to hotel systems, preventing unmanaged devices from exposing vulnerabilities. Implement and uphold information security practices: password hygiene, MFA, joiner‑mover‑leaver access, device encryption, secure disposal.
Asset, Vendor & Administration. Keep a current asset register (hardware, licenses, warranties) and manage RMA/repairs. Raise and track tickets, POs and invoices; reconcile IT spend against budget lines. Co‑ordinate third‑party engineers (telecoms, Wi‑Fi, POS, TV/AV, door lock, CCTV) and escort as required.
Projects & Continuous Improvement. Support room and venue tech refreshes, refurbishment projects, and new solution rollouts. Identify opportunities to improve reliability, user experience, and cost control; propose practical solutions with measurable benefits.
Skills & Experience. Essential: Experience in IT service/support (hospitality, retail, venue, or similar multi‑site customer environment). Working knowledge of Windows 10/11, O365/M365, AD user admin, basic networking (DHCP/DNS/VLANs), and endpoint security. Clear, confident communicator with excellent customer service skills and the ability to prioritise under pressure.
Desirable: Hospitality stack exposure (e.g., OnQ, Micros/Oracle Simphony, HotSOS, IPTV, VingCard/Assa Abloy/Salto). Familiarity with PCI DSS in hotels, GDPR controls, and penetration test remediation.
Key Competencies. Guest & Stakeholder Focus: balances guest needs with operational realities; translates tech language into clear actions. Problem Solving: methodical troubleshooting; escalates early with full context. Ownership & Accountability: sees tasks through to closure; follows change and approval processes. Teamwork & Influence: collaborates with Front Office, Events, Engineering, Security, Finance, and external partners. Resilience & Adaptability: stays calm during incidents; flexes to event peaks and business priorities. Attention to Detail: tight on compliance, data handling, and documentation.
IT Coordinator in London employer: Hilton Hotels Corporation
Waldorf Astoria London - Admiralty Arch is an exceptional employer, offering a unique opportunity to be part of a pre-opening team at a landmark luxury hotel. With a commitment to employee growth through exceptional development programmes, a supportive work culture, and a range of benefits including complimentary meals, generous holiday allowances, and exclusive travel discounts, this role promises a rewarding career in the heart of London, opposite Buckingham Palace. Join us to shape unforgettable guest experiences while enjoying the perks of working for Hilton, a globally recognised leader in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land IT Coordinator in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Hilton Hotels Corporation values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Hilton Hotels Corporation might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Hilton Hotels Corporation!
✨Direct Apply to Hilton Hotels Corporation
Let's not forget to apply directly through the Hilton Hotels Corporation website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Coordinator in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Hilton Hotels Corporation.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Hilton Hotels Corporation. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Hilton Hotels Corporation
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
