At a Glance
- Tasks: Lead the In-Room Dining operation, ensuring a seamless luxury dining experience for guests.
- Company: Join the pre-opening team at Waldorf Astoria London, a landmark luxury hotel.
- Benefits: Enjoy competitive pay, complimentary meals, and exclusive travel discounts.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a founding team shaping exceptional guest experiences in a prestigious hotel.
- Qualifications: Experience in luxury hospitality and strong leadership skills required.
The predicted salary is between 10.8 - 13.2 £ per hour.
Waldorf Astoria London - Admiralty Arch is seeking an In Room Dining Manager to join the pre-opening team for this highly anticipated new luxury hotel opening later this year. This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel.
Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London – Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud - bringing together two of the world’s most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests.
Waldorf Astoria Hotels & Resorts is Hilton’s flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the world’s most sought-after destinations.
We are looking for hospitality professionals who are passionate about delivering an exceptional five-star guest experience, consistently upholding the world-class service standards recognised by Forbes.
As In Room Dining Manager, you will lead the In-Room Dining operation, delivering a refined, seamless dining experience for Guests and Members while optimising sales performance, developing talent, and maintaining rigorous cost control. Your responsibilities will include:
- Providing clear, inspiring leadership to the Room Service team, driving operational excellence and supporting individual professional growth.
- Ensuring full compliance with all brand standards, service protocols, and quality expectations.
- Monitoring and evaluating guest satisfaction, implementing continuous improvement initiatives to enhance the in-room dining experience.
- Staying attuned to culinary and service trends, proactively contributing ideas to elevate the range, presentation, and quality of Food & Beverage offerings.
- Driving revenue optimisation while maintaining disciplined cost control and identifying opportunities for efficiency.
- Developing and managing achievable budgets, forecasts, and short- and long-term departmental objectives.
- Partnering closely with the Learning & Development team to ensure structured, ongoing training through comprehensive training calendars.
- Maintaining a robust internal control environment, ensuring full compliance with hotel and company policies and procedures.
To succeed in this role, you will demonstrate:
- Proven experience in a similar in-room dining or Food & Beverage leadership role.
- Strong people management and leadership capabilities.
- Effective negotiation and influencing skills.
- A positive, composed, and solution-focused attitude.
- Excellent verbal and written communication skills.
- Ability to perform consistently under pressure in a dynamic environment.
- Impeccable grooming standards aligned with luxury brand expectations.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience within the hospitality industry.
- Experience managing payroll, budgeting, and forecasting processes.
- Strong commercial awareness and industry knowledge.
In Room Dining Manager in London employer: Hilton Hotels Corporation
Waldorf Astoria London - Admiralty Arch is an exceptional employer, offering a unique opportunity to be part of a pre-opening team at a landmark luxury hotel. With a commitment to employee growth through exceptional development programmes, a supportive work culture, and a range of benefits including complimentary meals, generous holiday allowances, and exclusive travel discounts, this role promises a rewarding career in the heart of London, opposite Buckingham Palace. Join us to shape unforgettable guest experiences while enjoying the perks of working for Hilton, a globally recognised leader in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land In Room Dining Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hilton Hotels Corporation. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hilton Hotels Corporation
Don't be shy about reaching out to Hilton Hotels Corporation directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace In Room Dining Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hilton Hotels Corporation and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hilton Hotels Corporation
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
