Overview
In this role you will provide strategic leadership across hotel operations to deliver exceptional guest experiences and strong commercial performance. You will shape the operations and budget plan to meet revenue and market share goals, while upholding Hilton brand standards. You’ll lead a high-performing team and partner with executives to drive continuous improvement and a best-in-class guest journey. This opportunity combines operational influence with a culture of service, integrity, and growth.
Pay / Benefits
- competitive pay – plus bonus
- private healthcare
- Go Hilton travel programme
- 50% off food and beverage
- free meals on duty
- generous holiday allowance (33 days)
Responsibilities
- Provide strategic leadership across day-to-day hotel operations to ensure guest satisfaction, operational excellence, and brand compliance
- Drive the hotel’s operational and financial strategy, including budgeting, forecasting, business planning, and resource allocation
- Champion service excellence by analyzing guest insights, market trends, and performance to elevate the guest experience and competitive position
- Lead performance and productivity initiatives to improve efficiency, profitability, and sustainable results
- Oversee quality, risk and compliance programmes and ensure consistent achievement of guest satisfaction and brand metrics
- Act as a member of the Executive Committee, influencing strategic direction with the Hotel Manager/General Manager
- Develop and inspire a high-performing leadership team and build succession pipelines for future talent
- Lead strategic partnerships with owners, corporate partners, local businesses and third-party operators to drive brand alignment and commercial performance
Key requirements
- leadership
- teamwork
- integrity
- budgeting and forecasting
- business planning
- resource allocation
Director of Operations in London employer: Hilton Hotels Corporation
At Hilton London Tower Bridge, we pride ourselves on being an exceptional employer that values the growth and wellbeing of our team members. With a vibrant work culture that encourages professional development and offers extensive benefits such as discounted travel, mental health resources, and generous leave policies, we create an environment where hospitality professionals can thrive. Located conveniently next to London Bridge station, our hotel not only provides easy access to the city but also fosters a sense of community and support among our staff, making it an ideal place for those seeking a rewarding career in hospitality.
