IT Coordinator

Exceptional Hospitality Starts with You. Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an IT Coordinator, you’re not just providing comprehensive IT support – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Join an Award-Winning Workplace Culture. At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

How We’ll Help You Thrive. At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program.
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future.
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents.
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones.
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care.
• Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones.

What It Takes to Make the Stay. At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Operational Support (Hotel IT). Support meeting & events technology (bandwidth allocation, SSIDs/VLANs, hybrid‑meeting setups, AV liaison) including pre‑event tests and on‑the‑day standby where needed. Provide friendly, timely 1st/2nd‑line support to hotel departments (Front Office, Reservations, Revenue, Housekeeping, C&E/Events, F&B, Finance, Engineering, HR). Support guest‑facing technologies (Wi‑Fi captive portal, conference internet and escalate major incidents promptly. Ensure secure integration for clients using specialised business systems or industry specific software that requires approved network routing.

Networks, Security & Compliance. Conduct daily checks on network/infra health (switches/APs, UPS status, server/storage alerts) and maintain accurate documentation (IP schemes, patching records, rack diagrams). Manage and oversee cyber safe access to hotel systems, preventing unmanaged devices from exposing vulnerabilities. Implement and uphold information security practices: password hygiene, MFA, joiner‑mover‑leaver access, device encryption, secure disposal.

Asset, Vendor & Administration. Keep a current asset register (hardware, licenses, warranties) and manage RMA/repairs. Raise and track tickets, POs and invoices; reconcile IT spend against budget lines. Co‑ordinate third‑party engineers (telecoms, Wi‑Fi, POS, TV/AV, door lock, CCTV) and escort as required.

Projects & Continuous Improvement. Support room and venue tech refreshes, refurbishment projects, and new solution rollouts. Identify opportunities to improve reliability, user experience, and cost control; propose practical solutions with measurable benefits.

Skills & Experience. Essential: Experience in IT service/support (hospitality, retail, venue, or similar multi‑site customer environment). Working knowledge of Windows 10/11, O365/M365, AD user admin, basic networking (DHCP/DNS/VLANs), and endpoint security. Clear, confident communicator with excellent customer service skills and the ability to prioritise under pressure.

Desirable: Hospitality stack exposure (e.g., OnQ, Micros/Oracle Simphony, HotSOS, IPTV, VingCard/Assa Abloy/Salto). Basic switching/Wi‑Fi administration (e.g., Meraki/Aruba/Cisco), NAC concepts, guest Wi‑Fi portals.

Key Competencies. Guest & Stakeholder Focus: balances guest needs with operational realities; translates tech language into clear actions. Problem Solving: methodical troubleshooting; escalates early with full context. Ownership & Accountability: sees tasks through to closure; follows change and approval processes. Teamwork & Influence: collaborates with Front Office, Events, Engineering, Security, Finance, and external partners. Resilience & Adaptability: stays calm during incidents; flexes to event peaks and business priorities. Attention to Detail: tight on compliance, data handling, and documentation.