Position StatementHAFS is Hilton’s shared-services organisation for accounting and finance. Its service-delivery model includes Hilton centralised offices in the UK and USA, supported by shared services centres in India operated by a world-class business process outsourcing partner.The role is responsible for producing trusted performance reporting, KPI analysis and actionable insights that help HAFS leaders understand service delivery, identify improvement opportunities and support a consistent customer-focused experience across assigned functional areas.The Senior Analyst, HAFS Performance Governance, will be responsible for assigned day-to-day activities within the HAFS Performance Governance function. The role will provide metric and KPI reporting, data analytics and insight to support a customer promise-led delivery model.Position SummaryUnder the direction and guidance of the Manager, HAFS Performance Governance, the post holder will play a key role in executing HAFS’s metric reporting and analytics strategy to support delivery against business requirements. They will help provide a seamless, efficient and customer-focused experience that maximises output without compromising service quality. The post holder will assume day-to-day responsibility for delivering performance metric and KPI reporting and analytics for assigned HAFS functional areas. This will require meticulous attention to detail, the ability to interpret key business drivers within a shared services environment and a strong background in data analytics.Success in the role will depend on the ability to collaborate and build strong relationships with business partners at various organisational levels, both internally and with external stakeholders. The post holder will need awareness of relevant projects, the ability to manage multiple tasks and the discipline to deliver against deadlines. They will contribute to a strong customer-focused ethos while supporting data integrity and the delivery of reliable, actionable performance analytics.Key outcomes for the role include accurate and timely performance reporting, clear interpretation of KPI trends, reliable data inputs for decision-making and practical insight that helps HAFS functional leaders monitor service delivery and identify opportunities for improvement.Direct ReportsNoneJoin an Award-Winning Workplace Culture At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work. How We’ll Help You ThriveAt Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel programOwn a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial futurePaid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parentsPersonalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved onesCrisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional careMental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counseling and support through our best-in-class Employee Assistance Program (EAP)*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.Specific Job Knowledge, Skills and AbilitiesProven ability to work using own initiative whilst thriving in a fast-paced environment, being able to handle multiple demands and appropriately prioritise responsibilities.Commitment to customer service with the ability to build, manage and maintain relationships with business partners across the organisation, always projecting a hospitable service atmosphere.Strong problem-solving skills, including the ability to effectively address any issue in collaboration with others.Good project management skills, including the ability to manage details through to completion and ensure project deadlines are met.Excellent communication skills in both written and spoken English.Strong numeracy and analytical skills with some understanding of finance and accounting environments.Proficiency in MS Office products, especially Excel; ability to quickly learn new programmes or features when required.Proficiency in business intelligence/analytics software, particularly Microsoft Power BI.Preferred QualificationsPrevious experience working within a Shared Services, Centre of Excellence or Business Process Outsourcing environment.Hospitality industry experience.Experience applying AI in a business intelligence or analytics context.Experience with Microsoft Power Platform tools, such as Power Apps and Power Automate.Proficiency with relational databases and SQL.Full timePosting Date: 2026-09-02
Senior Analyst , Finance Performance Governance (HAFS) in Glasgow employer: Hilton Hotels Corporation
At Hilton London Tower Bridge, we pride ourselves on being an exceptional employer that values the growth and wellbeing of our team members. With a vibrant work culture that encourages professional development and offers extensive benefits such as discounted travel, mental health resources, and generous leave policies, we create an environment where hospitality professionals can thrive. Located conveniently next to London Bridge station, our hotel not only provides easy access to the city but also fosters a sense of community and support among our staff, making it an ideal place for those seeking a rewarding career in hospitality.
