Analyst OTC Hotel Accounting

The Analyst OTC will work with the Senior Analysts and Team Lead of the OTC function within Hilton’s UK Centre of Excellence. They will play a part in supporting the development and implementation of the strategy for Hilton within the UK. The Analyst will be expected to work closely with, advise and recommend to Hilton’s Centre of Excellence management on optimum delivery solutions which can be expected from a progressive Order to Cash service.

Under the guidance of the Team Leader of OTC Hotel Accounting, the Analyst will be responsible for the delivery of OTC processes to the agreed timetable and Service Level Agreement. The Specialist will ensure Hilton’s Centre of Excellence offers a seamless, efficient and customer focused experience which maximises output without compromising the quality of service. The ability to recognise how to maximise process efficiency and effectiveness is considered essential.

The Analyst will participate and play a part in engendering a sense of empowerment in the pursuit of first class service, supporting the delivery of OTC strategies and the team activities on a day-to-day basis; this will require meticulous attention to detail, the ability to understand and interpret business metrics within the OTC arena and make recommendations where appropriate. They will also support the review of OTC Service Level Agreements (SLA’s), assisting with the refinement and ongoing monitoring to ensure that agreed service delivery metrics are achieved/exceeded.

What are we looking for?

• Self-starter with a ‘can-do’ approach who takes initiative in implementing goals, comfortable operating under time constraints, and effectively handling concurrent demands.
• Able to handle multiple demands and appropriately prioritise responsibilities.
• Critical thinkers who use both quantitative and qualitative analytical skills to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Ability to exercise sound judgment, critical thinking, quantitative & qualitative analytical skills and decision-making skills to consider the relative costs and benefits of potential actions and to provide recommendations for optimal solutions.
• Strong inter-personal skills and able to maintain effective working relationships with co-workers, managers and clients with well-developed written and verbal communication and comprehension skills.
• Ability to identify financial issues, recommend and execute mitigating actions.
• Good knowledge of finance modules of an ERP system such as SAP, Oracle, PeopleSoft.

Required Qualifications & Experience:

• Experience in working in a compliant controls environment.
• Good technical skills and a good understanding of how OTC impacts other accounting areas.
• Developing problem solving skills, including ability to effectively address any issue in collaboration with others.
• A motivated and enthusiastic team player with excellent communication skills, both written and verbal.
• Committed to customer service with the ability to build, manage and maintain relationships at all levels within the organisation.
• A ‘can-do’ and flexible approach in achieving results and the ability to drive and adapt to change.
• Proficient in MS Excel, Word and Outlook with the ability to quickly learn new programs when required.
• Ability to work well under pressure and effectively handle multiple, concurrent demands.

Preferred Qualifications:

• Good knowledge of Peoplesoft and/or other similar accounting packages and Essbase.
• Hospitality industry experience.
• Previous experience of working within a professional corporate environment.

Administrative Activities:

• Research support for AR or guest (transient) dispute and compile supporting documentation.
• Engage property teams to obtain input to resolve disputes, issues and queries.
• Prepare and post adjusting entries.
• Maintain Dispute Resolution documentation in accordance with Hilton standards.
• Perform follow up based on established collections schedule on outstanding payments from group master and convention related billings.
• Review and verify an accurate bill was issued to group master/convention client.
• Update call logs and maintain collections file in accordance with Hilton standards.
• Assess collections status and present determination to write off payment per credit procedures to OTC Hotel Accounting Team Leader.
• Review Booking Deposit Reports to identify groups with advanced deposit requirements.
• Prepare deposit postings and confirm deposits were posted successfully.
• Maintain records and documentation in accordance with Hilton standards.