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- Tasks: Check in guests, handle queries, and provide exceptional customer service during night shifts.
- Company: Join Hilton Grand Vacations at the stunning Thurnham Hall resort.
- Benefits: Enjoy exclusive discounts, generous holiday entitlement, and access to leisure facilities.
- Why this job: Be part of a dynamic team creating unforgettable experiences for guests.
- Qualifications: Strong communication skills and a passion for customer satisfaction required.
- Other info: Flexible shifts with opportunities for personal and professional growth.
Join to apply for the Twilight Receptionist role at Hilton Grand Vacations. Thurnham Hall is a world‑class resort and we are currently seeking an exceptionally talented individual to join our team as a Night/Twilight Receptionist. As part of the industry leader in holiday ownership, you will have access to a range of benefits, including use of the leisure club, perks at work membership, and discounted stays at other resorts.
RESORT: Thurnham Hall
LOCATION: Thurnham, LA2 0DT
HOURS: 24 per week
SALARY: £12.58 - £12.80 per hour
Shift hours between 6:00pm and 2:00am, 3 days on and 3 days off. Pay rates will differ. Before 11pm - £12.58 p/h. After 11.00pm - £12.80 p/h. Position will also require 5 weeks p/a of full night shifts to cover holidays.
Job Responsibilities
- Check in late arrivals and ensure a flawless experience for our guests
- Respond efficiently and professionally to guest queries, complaints, and requests, ensuring their needs are met to the highest standard
- Assist and support the Receptionist / Duty Manager
- Provide world‑class customer service throughout the guests' stay, going above and beyond to exceed their expectations
- Perform night audit procedures and handle cash payments and float, strictly adhering to company standards
- Other ad hoc duties as required
Skills and Experience Required
- Excellent communication skills, both verbal and written, to effectively interact with guests and colleagues
- Ability to work independently and as part of a collaborative team, contributing to a positive and inclusive work environment
- Strong organisational and time‑management skills, with the ability to prioritise tasks and pay exceptional attention to detail
- Proficiency in computer skills, including knowledge of relevant software applications
- Demonstrating enthusiasm, dedication, and a strong focus on customer satisfaction, while delivering exceptional service and maintaining a courteous telephone etiquette.
Benefits
- Participation in our resort privilege programme, granting you access to exclusive employee discounts across Europe
- Opportunity to earn referral bonuses through our referral programme
- Generous holiday entitlement, allowing you to recharge and spend quality time with loved ones
- Access to our Employee Assistance Programme (EAP), providing confidential support and guidance
- Free parking, ensuring convenience and ease during your workday
- Utilisation of our modern leisure facilities, promoting a healthy work‑life balance
- Uniform provided, ensuring a professional and polished appearance
- Phenomenal training opportunities, enabling continuous personal and professional development
- Perks at Work Membership, granting access to discounts on various products and services
Diversity & Inclusion
At Thurnham Hall, we are committed to fostering diversity and inclusion in the workplace. We warmly welcome applicants from all backgrounds and abilities, and we are dedicated to providing reasonable accommodations and adjustments to individuals with disabilities throughout the recruitment process. Join our ambitious and collaborative team and contribute to creating unforgettable experiences for our valued guests. Apply now and embark on an exciting journey with us.
Twilight Receptionist employer: Hilton Grand Vacations
Contact Detail:
Hilton Grand Vacations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Twilight Receptionist
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Twilight Receptionist role.
✨Tip Number 2
Prepare for the interview by researching Hilton Grand Vacations and Thurnham Hall. Know their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your customer service skills! Since this role is all about providing exceptional service, think of scenarios where you went above and beyond for someone. Be ready to share these stories during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our fantastic team at Thurnham Hall.
We think you need these skills to ace Twilight Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant roles that showcase your ability to work independently and as part of a team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the Twilight Receptionist role and how you can contribute to creating unforgettable experiences for our guests at Thurnham Hall.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application is clear, concise, and free of errors. This will demonstrate your attention to detail and professionalism right from the start.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we offer!
How to prepare for a job interview at Hilton Grand Vacations
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Twilight Receptionist role. Familiarise yourself with the job responsibilities and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
As a Twilight Receptionist, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. This will demonstrate your dedication to providing world-class service, which is crucial for this role.
✨Practice Your Communication Skills
Since excellent communication is a must-have for this position, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member, focusing on how you respond to guest queries and complaints. This will help you feel more at ease during the actual interview.
✨Be Ready for Situational Questions
Expect situational questions that assess your problem-solving abilities. Think of scenarios where you had to handle difficult situations or manage multiple tasks. Prepare concise stories that highlight your organisational skills and attention to detail, as these are vital for the role.
