At a Glance
- Tasks: Lead financial operations and ensure compliance across UK & European resorts.
- Company: Join a leading hospitality brand known for its commitment to service and teamwork.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth and mentorship.
- Why this job: Make a real impact in the hospitality industry while developing your leadership skills.
- Qualifications: Degree and 3 years of finance experience, with supervisory skills preferred.
The predicted salary is between 40500 - 49500 £ per year.
As a Supervisor, Business Operations you will support financial operations, compliance and business performance across our UK & European resort portfolio, ensuring accurate financial reporting, strong internal controls, corporate compliance and effective cash management.
Responsibilities:
- Ensure financial data is accurately reported to the Resort Management, Area Managing Directors, Director of Business Operations and corporate offices for financial statement purposes.
- Oversee all financial, night audit and cash handling procedures across properties and ensure compliance with corporate policies and procedures.
- Process and maintain accurate information for accounts payable, reserves and accounts receivable for UK & Europe resorts.
- Review and analyse monthly financial statements and provide monthly variance reports.
- Research, analyse and resolve accounting issues for guests, owners and internal customers in a timely manner.
- Review and evaluate all aspects of the resort's cash and credit policies and provide recommendations to the Business Manager for changes as needed.
- Advise and seek consultation from the Business Manager regarding problems or areas of concern.
- Develop, implement and monitor internal control procedures for all departments.
- Assist Business Manager in creating and maintaining spreadsheet reports on revenue projections, cost, and productivity analysis for the property.
- Manage and direct the work of Business Specialists.
- Perform personnel functions such as selection, orientation, training, performance reviews, discipline, counselling, scheduling, pay and recognition.
- Maintain a positive cooperative work environment between staff and management.
- Help develop management talent by acting as a mentor for direct reports and team members interested in Business Operations.
- Promote team member empowerment and ensure understanding of performance standards, uniforms and appearance standards.
- Monitor payroll hours and reports.
- Attend management meetings and conduct departmental meetings.
- Review and evaluate all aspects of corporate compliance, including policies and procedures governing daily operations at the Resort.
- Ensure that all licenses, permits and insurance policies are current and in compliance with local, Scottish, and UK laws.
- Monitor all contracts and agreements and advise hotel management of terms, conditions and benefits.
- Ensure compliance with financial record retention policies.
- Cooperate and closely work with internal/external audits and implement agreed upon recommendations.
- Analyse Retail operations on a monthly basis for all UK & Europe properties and work on special projects at manager’s request.
- Assist as needed with payroll, general cashier and accounting representative functions.
- Assist as needed with budget preparation and presentation.
- Complete all required Company training/compliance courses as assigned.
- Adhere to Company standards and maintain compliance with all policies and procedures.
- Perform other related duties as assigned.
Qualifications:
- Degree
- At least 3 years of related experience in Hotel or Timeshare Finance Operations
- Minimum of 1-2 years of supervisor experience
- Intermediate to Advanced Excel skills
Preferred Qualifications:
- 3 years of related experience
- Previous Resort finance Operations experience
- Proficiency with Accounting software (Oracle), Hyperion, Clarity, InfoGenesis
- Multi-property experience
Supervisor RO Business Operations employer: Hilton Grand Vacations
As a Duty Manager at our resort, you will be part of a vibrant team dedicated to delivering exceptional experiences for our guests and owners. We pride ourselves on fostering a supportive work culture that encourages professional growth through comprehensive onboarding and ongoing training opportunities. Located in a stunning environment, we offer competitive benefits and a collaborative atmosphere where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor RO Business Operations
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hilton Grand Vacations. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hilton Grand Vacations
Don't be shy about reaching out to Hilton Grand Vacations directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Supervisor RO Business Operations
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hilton Grand Vacations and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hilton Grand Vacations
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
