Head of Reception in Stirling

We are now recruiting for a Head of Reception for The Kenmore Club situated in a beautiful Scottish village of the same name nestled on the shores of Loch Tay. The successful candidate will join our team at a very exciting time as we transition to being part of the Hilton Group under the vacation ownership umbrella of Hilton Grand Vacations.

Responsibilities:

• Lead a team of receptionists and night auditors who provide a 24 hour Reception service to our Owners, Members and Guests.
• Manage the Reception Team on a daily basis in line with the company standards of service excellence.
• Manage reservations and pre-arrival requests, ensuring that guest expectations are met and exceeded.
• Recruit, train and develop the Reception team.
• Liaise with other Head of Departments to ensure exceptional service levels are consistently delivered to guests.
• Organize the Reception shifts and work planning.
• Manage the Reception budget in terms of expenses and revenue.
• Present a welcoming impression to guests by all reception staff both on the telephone and in person.
• Review and implement internal procedures as required, to optimize the operational efficiency of the Reception division.
• Ensure that any concerns raised by owners, members and guests is communicated to the relevant division and followed up on to ensure client satisfaction.
• Consistently communicate with the Resort Manager regarding any areas of opportunity and on-going updates.
• Other duties assigned.

Skills and experience required:

• At least 3 years previous experience in a similar role.
• Ability to motivate and lead a team.
• Ability to multi-task and work under pressure.
• Good working knowledge of Microsoft Office.
• Competency in cash handling, banking reconciliations and budgetary control.
• Excellent communication skills both written and verbal.

The role requires the successful candidate to work 40 hours per week on a shift/rota basis to include mornings, evenings and some bank holidays. In turn, the successful candidate can expect to benefit from a range of benefits including:

• Resort privilege program/Employee discount
• Referral programme
• Generous holiday entitlement
• Access to Employee Assistance Program (EAP)
• Free parking

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.