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- Tasks: Provide top-notch customer service and process hotel reservations via calls and emails.
- Company: Join Diamond Resorts, a part of Hilton Grand Vacations, in the vibrant hospitality industry.
- Benefits: Enjoy flexible office/hybrid working options and a supportive team environment.
- Why this job: Enhance guests' vacation experiences while developing your skills in a dynamic setting.
- Qualifications: No prior experience needed; just bring your passion for customer service!
- Other info: Work 40 hours a week with varied shifts between 8am-8pm.
The predicted salary is between 24000 - 36000 £ per year.
We are recruiting for a Hotel Reservations Agent for our Inbound Hotel Reservations Contact Centre at our Head Office near Lancaster city centre.
Responsibilities:
- Provide exceptional customer service via inbound and outbound calls and emails, processing reservations accurately in Clarity and other systems.
- Offer comprehensive property, product, and service information, and proactively suggest resort options to enhance guests' vacation experience.
- Complete outbound call campaigns effectively, adhering to SOPs.
- Maintain data security and respond to email and callback requests promptly.
- Resolve customer issues by researching, identifying solutions, and following up.
- Follow QA standards, participate in training, and contribute to team meetings.
- Report system issues promptly to support team efficiency.
- Adhere to shift schedules, assist in onboarding new team members, and support global projects as needed.
Additional Details:
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Management and Manufacturing
- Industry: Hospitality
Specialist Hotel Reservations employer: Hilton Grand Vacations
Contact Detail:
Hilton Grand Vacations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist Hotel Reservations
✨Tip Number 1
Familiarise yourself with the Hilton Grand Vacations brand and its offerings. Understanding their properties and services will help you provide better customer service during the interview.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves handling inbound and outbound calls, being articulate and friendly can set you apart from other candidates.
✨Tip Number 3
Research common customer service scenarios in the hospitality industry. Being prepared to discuss how you would handle specific situations can demonstrate your problem-solving abilities.
✨Tip Number 4
Network with current or former employees of Hilton Grand Vacations. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Specialist Hotel Reservations
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Specialist Hotel Reservations position. Tailor your application to highlight relevant experience in customer service and reservations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in hospitality or customer service. Use bullet points to make it easy to read, and include specific achievements that demonstrate your skills in handling reservations and customer interactions.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities listed in the job description, particularly your ability to provide exceptional customer service and resolve issues effectively.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in a customer-facing role like this one.
How to prepare for a job interview at Hilton Grand Vacations
✨Know the Company
Before your interview, take some time to research Hilton Grand Vacations and Diamond Resorts. Understand their values, mission, and the services they offer. This will help you tailor your answers and show genuine interest in the company.
✨Demonstrate Customer Service Skills
As a Hotel Reservations Specialist, exceptional customer service is key. Prepare examples from your past experiences where you successfully resolved customer issues or enhanced a guest's experience. This will showcase your ability to handle the responsibilities of the role.
✨Familiarise Yourself with Reservation Systems
Since the role involves processing reservations in systems like Clarity, it’s beneficial to familiarise yourself with similar reservation software. If you have experience with any booking systems, be ready to discuss how you used them effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Practice responses to common situations you might face as a reservations agent, such as handling a difficult customer or managing multiple calls. This will help you think on your feet and demonstrate your problem-solving skills.
