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For Companies At a Glance
- Tasks: Clean guest rooms and manage requests to ensure a top-notch experience.
- Company: Join Hilton Grand Vacations, a leader in the hospitality industry.
- Benefits: Enjoy free Leisure Club Membership, hotel discounts, and staff accommodation options.
- Why this job: Be part of a vibrant team that values customer service and teamwork.
- Qualifications: A positive attitude and good communication skills are essential; experience is a plus.
- Other info: Full-time role with flexible hours and opportunities for growth.
The predicted salary is between 20000 - 30000 £ per year.
A Room Attendant is responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience while managing guest requests in a timely manner.
What will I be doing?
- Clean guest bedrooms and bathrooms
- Vacuum rooms and corridors
- Change and replenish bed linen, towels and guest amenities in line with company guidelines
- Undertake regular deep cleaning tasks
- Restock and maintain trolley on daily basis
- Report any missing or damaged items to the Housekeeping Supervisor and own the responsibility to ensure that the items are replaced or repaired so to create an uninterrupted or impaired stay for the Guest
- Ensure that all equipment inside and around Guest rooms as well as in work areas and used when performing housekeeping responsibilities is in working condition
- Be environmentally aware
- Dispose of waste accordingly
- Manage guest requests in a timely and efficient manner
- Comply with hotel security, fire regulations and all health and safety legislation
- Carry out lost property procedures
- Assist other departments wherever necessary and maintain good working relationships
Benefits include free Leisure Club Membership, Go Hilton Team Member travel programme (hotel discounts for team members, family and friends), Denplan, Perks at Work and LifeWorks employee programmes. Staff accommodation - ensuite rooms available.
What are we looking for?
Skills
- Positive attitude
- Good communication skills
- Committed to delivering high levels of customer service
- Excellent grooming standards
- Ability to work on their own or in teams
- Flexible and reliable
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Experience in a similar position
Room Attendant employer: Hilton Grand Vacations
Contact Detail:
Hilton Grand Vacations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Room Attendant
✨Tip Number 1
Familiarise yourself with Hilton Grand Vacations' values and customer service standards. Understanding their commitment to guest satisfaction will help you align your approach during interviews and demonstrate that you're a great fit for their team.
✨Tip Number 2
Highlight any previous experience in housekeeping or customer service roles when networking. Engaging with current employees on platforms like LinkedIn can provide insights into the company culture and may even lead to referrals.
✨Tip Number 3
Prepare to discuss how you handle guest requests and manage your time effectively. Being able to share specific examples of your problem-solving skills will show that you can thrive in a fast-paced environment.
✨Tip Number 4
Visit the Hilton Grand Vacations website to learn about their latest initiatives and community involvement. This knowledge can help you stand out in interviews by showing your genuine interest in the company beyond just the job role.
We think you need these skills to ace Room Attendant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housekeeping or similar roles. Emphasise skills such as attention to detail, customer service, and teamwork, which are crucial for a Room Attendant.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role at Hilton Grand Vacations. Mention specific examples of how you've successfully managed guest requests or maintained high cleaning standards in previous jobs.
Highlight Relevant Skills: In your application, clearly outline your communication skills, reliability, and ability to work independently or as part of a team. These traits are essential for delivering excellent guest experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital for a Room Attendant.
How to prepare for a job interview at Hilton Grand Vacations
✨Show Your Attention to Detail
As a Room Attendant, attention to detail is crucial. During the interview, highlight your ability to notice small details and maintain high standards in cleanliness. Share examples of how you've ensured guest satisfaction through meticulous work.
✨Demonstrate Your Customer Service Skills
This role requires excellent customer service. Be prepared to discuss situations where you went above and beyond for guests. Show that you understand the importance of a positive guest experience and how you can contribute to it.
✨Emphasise Teamwork and Flexibility
Room Attendants often work as part of a team. Talk about your experiences working collaboratively with others and your willingness to assist different departments when needed. Flexibility is key, so mention any instances where you adapted to changing circumstances.
✨Prepare Questions About the Role
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or the hotel's approach to sustainability. This shows your genuine interest in the position and the company.
