Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests, handle queries, and manage check-ins and check-outs.
- Company: Thurnham Hall, a world-class resort focused on exceptional guest experiences.
- Benefits: Exclusive discounts, generous holidays, free parking, and fantastic training opportunities.
- Why this job: Join a vibrant team and kickstart your career in hospitality with endless growth potential.
- Qualifications: Previous experience is a plus; strong communication and multitasking skills are essential.
- Other info: Flexible shifts, supportive environment, and a commitment to diversity and inclusion.
The predicted salary is between 20000 - 30000 £ per year.
Thurnham Hall is a world‑class resort dedicated to providing exceptional experiences for our members and guests. We are looking for a Receptionist to join the team working on a shift basis with a flexible working pattern and a range of incredible benefits. This role offers endless opportunities for growth and success.
Responsibilities
- Check guests in and out of the accommodation dealing with any queries, complaints and requests they may have, handling cash and taking payments where appropriate.
- Answer the switchboard in a timely and professional manner.
- Perform general administrative duties and daily banking.
- Be the first point of contact for all guests, ensuring expectations are met if not exceeded.
- Carry out general ad hoc duties as requested by managers.
Skills and Experience
- Previous experience in a similar role is advantageous.
- Ability to multi‑task and work under pressure.
- Excellent communication skills, both written and verbal.
- Ability to work on own initiative as well as part of a team.
- Have a ‘can do’ and positive approach.
- Must be computer literate.
The role requires the successful candidate to work 24 hours per week, as per the departmental rota, including weekend and Bank Holiday work on a shift/rota basis. Own transport is required due to the location of the resort.
Benefits
- Participation in our resort privilege program, providing access to exclusive employee discounts throughout Europe.
- Opportunity to earn referral bonuses through our referral program.
- Generous holiday entitlement.
- Access to our Employee Assistance Program (EAP), providing confidential support and guidance.
- Free parking.
- Utilisation of our modern leisure facilities.
- Uniform provided.
- Phenomenal training opportunities.
- Perks at Work Membership, granting access to discounts on various products and services.
At Thurnham Hall, we are committed to fostering diversity and inclusion in the workplace. We warmly welcome applicants from all backgrounds and abilities, and we provide reasonable accommodations and adjustments to individuals with disabilities throughout the recruitment process.
Receptionist employer: Hilton Grand Vacations
Contact Detail:
Hilton Grand Vacations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
First things first, make sure you know the ins and outs of Thurnham Hall. Research the resort, its values, and what makes it special. This way, when you get that interview, you can show off your knowledge and enthusiasm for being part of the team!
✨Tip Number 2
Practice your communication skills! As a Receptionist, you'll be the face of the resort, so it's crucial to come across as friendly and professional. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Don’t forget to highlight your multitasking abilities! In a busy environment like Thurnham Hall, being able to juggle tasks is key. Think of examples from your past experiences where you successfully managed multiple responsibilities at once.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the resort. A friendly tone can go a long way in making a great first impression.
Tailor Your Experience: Make sure to highlight any previous experience that relates to the Receptionist role. We’re looking for skills like communication and multitasking, so give us examples of how you've used these in past jobs. Tailoring your application shows us you’re serious about joining our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured writing that’s easy to read. Avoid jargon and make sure to proofread for any typos or errors – we love attention to detail!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing benefits right there!
How to prepare for a job interview at Hilton Grand Vacations
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist at Thurnham Hall. Familiarise yourself with tasks like checking guests in and out, handling queries, and performing administrative duties. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Show Off Your Communication Skills
As a Receptionist, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've successfully handled guest complaints or queries in the past. This will showcase your ability to connect with guests and colleagues alike.
✨Demonstrate Your Multi-Tasking Ability
In a busy resort environment, being able to juggle multiple tasks is crucial. Think of specific instances where you've managed several responsibilities at once, especially under pressure. Sharing these experiences will highlight your capability to thrive in a fast-paced setting.
✨Embrace the 'Can Do' Attitude
Thurnham Hall values a positive approach, so be sure to convey your enthusiasm during the interview. Share stories that reflect your proactive nature and willingness to go the extra mile for guests. This attitude can set you apart from other candidates and show that you're a great fit for their team.
