At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and handle queries with a smile.
- Company: Join Thurnham Hall, a world-class resort dedicated to exceptional guest experiences.
- Benefits: Enjoy flexible hours, exclusive discounts, generous holidays, and free parking.
- Other info: Own transport needed due to location; shifts include weekends and Bank Holidays.
- Why this job: Be part of a vibrant team in hospitality, with growth opportunities and a positive culture.
- Qualifications: Previous experience is a plus; strong communication and multitasking skills are essential.
RESORT: Thurnham Hall
LOCATION: Thurnham, Lancaster, LA2 0DT
HOURS: 24 per week
SALARY: £13.09 per hour
Are you looking for a unique and exciting opportunity in the hospitality industry? Look no further! Thurnham Hall are dedicated to providing exceptional experiences for our members and guests. We are looking for a Receptionist to join the team working on a shift basis with a flexible working pattern and a range of incredible benefits, this is a role that offers endless opportunities for growth and success.
Reporting to the Head of Reception, the main job duties will include, but are not limited to:
- Check guests in and out of the accommodation dealing with any queries, complaints and requests they may have, handling cash and taking payments where appropriate
- Answer the switchboard in a timely and professional manner
- General administrative duties and daily banking
- Be the first point of contact for all guests ensuring the expectations are met if not exceeded
- General ad hoc duties as requested by your managers
Skills and experience required to fulfil the role include;
- Previous experience in a similar role is advantageous
- The ability to multi task and work under pressure
- Excellent communication skills both written and verbal
- The ability to work on your own initiative as well as part of a team
- Have a ‘can do’ and positive approach
- Must be computer literate
The role requires the successful candidates to work 24 hours per week, as per the departmental rota, including weekend and Bank Holiday work on a shift/rota basis. Own transport is required due to the location of the resort.
In return for your dedication and passion, we offer a range of exceptional benefits, including:
- Participation in our resort privilege program, providing access to exclusive employee discounts throughout Europe
- Opportunity to earn referral bonuses through our referral program
- Generous holiday entitlement, allowing you to recharge and enjoy quality time with loved ones
- Access to our Employee Assistance Program (EAP), providing confidential support and guidance
- Free parking, ensuring convenience and ease during your workday
- Utilisation of our modern leisure facilities, promoting a healthy work-life balance
- Uniform provided, ensuring a professional and polished appearance
- Phenomenal training opportunities, enabling you to continuously develop and enhance your skills
- Perks at Work Membership, granting you access to discounts on various products and services
At Thurnham Hall, we are committed to fostering diversity and inclusion in the workplace. We warmly welcome applicants from all backgrounds and abilities, and we are dedicated to providing reasonable accommodations and adjustments to individuals with disabilities throughout the recruitment process.
Join our ambitious and collaborative team and contribute to creating unforgettable experiences for our valued guests. Apply now and embark on an exciting journey with us.
Receptionist in Lancaster employer: Hilton Grand Vacations
Thurnham Hall is an exceptional employer that prioritises employee well-being and growth, offering a flexible working pattern and a host of benefits including exclusive discounts across Europe and generous holiday entitlement. Our vibrant work culture encourages collaboration and inclusivity, ensuring that every team member feels valued while enjoying access to modern leisure facilities and comprehensive training opportunities. Join us in creating memorable experiences for our guests in the beautiful setting of Lancaster.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Lancaster
✨Tip Number 1
Familiarise yourself with the resort's services and amenities. Knowing the ins and outs of Thurnham Hall will not only help you answer guest queries more effectively but also demonstrate your enthusiasm for the role during any interviews.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Since you'll be the first point of contact for guests, being able to convey information clearly and professionally is crucial.
✨Tip Number 3
Showcase your ability to multitask by preparing examples from previous experiences where you've successfully managed multiple responsibilities at once. This will highlight your capability to thrive under pressure, which is essential for a receptionist role.
✨Tip Number 4
Research common challenges faced by receptionists in the hospitality industry. Being prepared to discuss how you would handle specific situations can set you apart from other candidates and show your proactive approach.
We think you need these skills to ace Receptionist in Lancaster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise skills like communication, multitasking, and any previous roles that involved handling cash or administrative duties.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role at Thurnham Hall. Mention specific reasons why you want to work there and how your skills align with their expectations for a Receptionist.
Highlight Relevant Skills:In your application, clearly outline your ability to work under pressure, your computer literacy, and your positive attitude. These are key traits they are looking for in a candidate.
Proofread Your Application:Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Receptionist role.
How to prepare for a job interview at Hilton Grand Vacations
✨Showcase Your Communication Skills
As a Receptionist, excellent communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Prepare examples of how you've effectively handled guest queries or complaints in the past.
✨Highlight Your Multitasking Abilities
The role requires juggling multiple tasks under pressure. Be ready to discuss situations where you successfully managed several responsibilities at once, such as checking in guests while answering phone calls.
✨Emphasise Your Positive Attitude
A 'can do' approach is essential in hospitality. Share instances where your positive mindset helped resolve issues or improve guest experiences. This will show that you're a great fit for the team.
✨Research Thurnham Hall
Familiarise yourself with Thurnham Hall's values and services. Mention specific aspects of the resort that excite you during the interview. This shows genuine interest and helps you stand out as a candidate.
