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- Tasks: Be the friendly face of our resort, ensuring guests have a fantastic overnight experience.
- Company: Join Hilton Grand Vacations, a leader in holiday ownership with stunning resorts across Europe.
- Benefits: Enjoy flexible shifts, employee discounts, free parking, and access to leisure facilities.
- Why this job: Perfect for night owls who love customer service and want to make memorable guest experiences.
- Qualifications: Strong communication skills, attention to detail, and a passion for helping others are essential.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
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Join to apply for the Night Receptionist role at Hilton Grand Vacations
RESORT: Woodford Bridge Country Club
LOCATION: Milton Damerel, Holsworthy, UK
HOURS: 35 per week on average, shift pattern of 5 on and 5 off
SALARY: £12.80 per hour
Woodford Bridge Country Club is a world-class resort located in the picturesque village of Milton Damerel, Holsworthy, UK. We are currently seeking an exceptionally talented individual to join our team as a Night Receptionist. This unique opportunity allows you to work on a 5 nights on/5 nights off basis, from 11pm to 8am. As part of the industry leader in holiday ownership, you will have access to a range of benefits, including use of the leisure club, perks at work membership, and discounted stays at other resorts.
Job Responsibilities
- Check in late arrivals and ensure a flawless experience for our guests
- Respond efficiently and professionally to guest queries, complaints, and requests, ensuring their needs are met to the highest standard
- Take full responsibility for the smooth running of the Resort overnight, ensuring guest satisfaction at all times
- Provide world-class customer service throughout the guests\’ stay, going above and beyond to exceed their expectations
- Perform night audit procedures and handle cash payments and float, strictly adhering to company standards
Skills And Experience Required To Fulfil The Role Include
- Excellent communication skills, both verbal and written, to effectively interact with guests and colleagues
- Ability to work independently and as part of a collaborative team, contributing to a positive and inclusive work environment
- Strong organisational and time management skills, with the ability to prioritise tasks and pay exceptional attention to detail
- Proficiency in computer skills, including knowledge of relevant software applications
- Demonstrating enthusiasm, dedication, and a strong focus on customer satisfaction, while delivering exceptional service and maintaining a courteous telephone etiquette.
In addition to a competitive salary, we offer a range of exceptional benefits to reward your dedication and passion:
- Participation in our resort privilege program, granting you access to exclusive employee discounts across Europe
- Opportunity to earn referral bonuses through our referral program
- Generous holiday entitlement, allowing you to recharge and spend quality time with loved ones
- Access to our Employee Assistance Program (EAP), providing confidential support and guidance
- Free parking, ensuring convenience and ease during your workday
- Utilisation of our modern leisure facilities, promoting a healthy work-life balance
- Uniform provided, ensuring a professional and polished appearance
- Phenomenal training opportunities, enabling continuous personal and professional development
- Perks at Work Membership, granting access to discounts on various products and services
At Woodford Bridge Country Club, we are committed to fostering diversity and inclusion in the workplace. We warmly welcome applicants from all backgrounds and abilities, and we are dedicated to providing reasonable accommodations and adjustments to individuals with disabilities throughout the recruitment process.
Join our ambitious and collaborative team at Woodford Bridge Country Club and contribute to creating unforgettable experiences for our valued guests. Apply now and embark on an exciting journey with us.
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Night Receptionist employer: Hilton Grand Vacations
Contact Detail:
Hilton Grand Vacations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Familiarise yourself with the specific duties of a Night Receptionist at Hilton Grand Vacations. Understanding the nuances of checking in late arrivals and handling guest queries will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight your customer service experience when networking or during interviews. Share specific examples of how you've gone above and beyond to ensure guest satisfaction, as this role heavily relies on exceptional service.
✨Tip Number 3
Prepare to discuss your organisational skills and ability to manage time effectively. Since the role involves working independently during night shifts, showcasing your ability to prioritise tasks will set you apart from other candidates.
✨Tip Number 4
Research Hilton Grand Vacations and their commitment to diversity and inclusion. Being able to speak about their values and how you align with them can make a positive impression during your application process.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Night Receptionist role. Emphasise your customer service experience, communication skills, and any previous roles in hospitality.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific reasons why you want to work at Hilton Grand Vacations and how you can contribute to their team.
Highlight Relevant Skills: In your application, clearly outline your organisational and time management skills. Provide examples of how you've successfully handled guest queries or complaints in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Night Receptionist role.
How to prepare for a job interview at Hilton Grand Vacations
✨Showcase Your Communication Skills
As a Night Receptionist, you'll need to interact with guests and colleagues effectively. Prepare examples of how you've successfully communicated in previous roles, especially in challenging situations.
✨Demonstrate Customer Service Excellence
Highlight your dedication to customer satisfaction. Share specific instances where you went above and beyond for a guest or resolved a complaint, as this role requires a strong focus on providing exceptional service.
✨Emphasise Your Organisational Skills
The ability to manage multiple tasks efficiently is crucial. Be ready to discuss how you prioritise tasks and maintain attention to detail, especially during busy periods or late-night shifts.
✨Familiarise Yourself with the Resort
Research Woodford Bridge Country Club and its offerings. Understanding the resort's amenities and services will help you answer questions confidently and show your enthusiasm for the role.
