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For Companies At a Glance
- Tasks: Lead daily operations and ensure exceptional guest experiences at a world-class resort.
- Company: Thurnham Hall, a stunning resort in Lancaster with a focus on excellence.
- Benefits: Competitive salary, generous holiday allowance, and employee perks.
- Why this job: Join a dynamic team and create unforgettable experiences for guests.
- Qualifications: Proven leadership experience and strong understanding of hospitality operations.
- Other info: Diverse environment with excellent training and development opportunities.
The predicted salary is between 45000 - 46000 £ per year.
Location: Thurnham, Lancaster
Salary: £45,898 • Hours: 40 per week
Thurnham Hall is seeking an experienced and inspiring Resort Manager to lead operations at our stunning, world-class resort. If you’re passionate about delivering exceptional guest experiences and driving team excellence, this is your opportunity to shine.
What You’ll Do
- Lead daily resort operations across Front Office, Housekeeping & Maintenance
- Drive team performance, training, communication and development
- Ensure exceptional guest service and maintain high hospitality standards
- Oversee budgeting, forecasting, financial reporting and P&L performance
- Manage safety, compliance and property inspections
- Build strong relationships with owners, members, guests and the HOA
- Support renovation projects and long-term resort planning
What You’ll Bring
- Proven supervisory/leadership experience
- Strong understanding of hotel or timeshare operations
- Financial acumen: budgeting, forecasting and revenue management
- Excellent customer service, communication & problem-solving skills
- Ability to manage multiple priorities; adaptable and detail-focused
- Hospitality-related degree or equivalent experience
What We Offer
- Resort privilege programme with European discounts
- Referral bonuses
- Generous holiday allowance
- Employee Assistance Programme (EAP)
- Free parking & use of modern leisure facilities
- Uniform provided
- Excellent training & development
- Perks at Work membership
We value diversity and welcome applicants from all backgrounds. Join us and help create unforgettable experiences for our guests. Apply now!
Manager Resort employer: Hilton Grand Vacations
Contact Detail:
Hilton Grand Vacations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager Resort
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Resort Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them that you’re not just another candidate; you’re genuinely interested in what they do at Thurnham Hall. Tailor your answers to reflect their commitment to exceptional guest experiences.
✨Tip Number 3
Practice your leadership stories! Be ready to share specific examples of how you've driven team performance and handled challenges in previous roles. This will help you stand out as a strong candidate who can lead operations effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Manager Resort
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Resort Manager role. Highlight your leadership experience and any relevant hospitality qualifications to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for guest experiences and how you can drive team excellence at Thurnham Hall. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your financial acumen and customer service skills. Numbers speak volumes, so if you improved guest satisfaction scores or managed budgets effectively, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Thurnham Hall!
How to prepare for a job interview at Hilton Grand Vacations
✨Know the Resort Inside Out
Before your interview, make sure you research Thurnham Hall thoroughly. Familiarise yourself with its operations, guest services, and any recent news or renovations. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Leadership Skills
As a Resort Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Highlight Financial Acumen
Since the role involves budgeting and financial reporting, be ready to discuss your experience with these aspects. Bring specific examples of how you've managed budgets or improved revenue in previous positions. This will reassure them that you can handle the financial responsibilities of the job.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the resort's future plans, team dynamics, or guest experience initiatives. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
