At a Glance
- Tasks: Maintain facilities and common areas, complete maintenance tasks, and respond to emergencies.
- Company: Join Hilton Grand Vacations, a world-class resort focused on exceptional guest experiences.
- Benefits: Enjoy exclusive discounts, generous holiday entitlement, free parking, and training opportunities.
- Other info: Entry-level position with flexible shifts; own transport needed due to location.
- Why this job: Be part of a dynamic team in a vibrant hospitality environment with growth potential.
- Qualifications: Experience in at least one trade, strong communication skills, and health and safety certification required.
Job Details
- Resort: Thurnham Hall
- Location: Thurnham, Lancaster, LA2 0DT
- Hours: 40 per week
- Salary: £13.09 per hour
- Reporting to the Head of Maintenance
Key Responsibilities
- Ensure all facilities and common areas in the resort are maintained to the highest standards in line with our flawless reputation.
- Complete maintenance requirements in a timely and efficient manner, ensuring that any issues are resolved promptly.
- Maintain accurate, up‑to‑date records of all maintenance activities and complete relevant administrative tasks.
- Enhance the appearance of units, facilities and common areas through decorating and improvement projects.
- Conduct pre‑arrival checks on units to identify any defects or issues that may have occurred during guest stays.
- Respond to emergency maintenance requests promptly, ensuring all issues are resolved swiftly and efficiently.
Skills and Experience
- Good working knowledge and experience in at least one trade.
- Ability to take ownership of customer problems and provide effective solutions.
- Excellent communication skills, with the ability to express oneself clearly and listen attentively to others.
- Previous health and safety experience with a minimum Level One certification.
- Proven experience in a similar maintenance role.
- Strong general maintenance skills.
- Ability to multitask and work well under pressure.
- Self‑motivated and able to work independently as well as part of a team.
- Positive and can‑do attitude, with a passion for delivering exceptional service.
This role requires a five‑day workweek, including weekends and Bank Holidays, on a shift/rota basis. Own transport is required due to the resort location.
Benefits
- Participation in the resort privilege program, providing access to exclusive employee discounts throughout Europe.
- Opportunity to earn referral bonuses through the referral program.
- Generous holiday entitlement, allowing you to recharge and enjoy quality time with loved ones.
- Access to the Employee Assistance Program (EAP), providing confidential support and guidance.
- Free parking, ensuring convenience and ease during your workday.
- Utilisation of modern leisure facilities, promoting a healthy work‑life balance.
- Uniform provided, ensuring a professional and polished appearance.
- Phenomenal training opportunities, enabling continuous development and skill enhancement.
- Perks at Work Membership, granting access to discounts on various products and services.
At Thurnham Hall, we are committed to fostering diversity and inclusion in the workplace. We warmly welcome applicants from all backgrounds and abilities, and we are dedicated to providing reasonable accommodations and adjustments to individuals with disabilities throughout the recruitment process.
Maintenance Person employer: Hilton Grand Vacations
Hilton Grand Vacations at Thurnham Hall offers a vibrant work culture where employees are valued and encouraged to grow. With competitive benefits such as exclusive discounts, generous holiday entitlement, and access to leisure facilities, this role not only provides meaningful work but also fosters personal and professional development in a stunning resort setting. Join us to be part of a diverse team dedicated to delivering exceptional guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Maintenance Person
✨Tip Number 1
Familiarise yourself with the specific maintenance tasks mentioned in the job description. Highlight any relevant experience you have in these areas during your conversations with us, as it shows you're prepared and knowledgeable about what the role entails.
✨Tip Number 2
Demonstrate your customer service skills during the interview process. Since the role involves resolving customer issues effectively, share examples of how you've successfully handled similar situations in the past to showcase your ability to maintain a positive guest experience.
✨Tip Number 3
Be ready to discuss your health and safety knowledge. Since a Level 1 certification is required, prepare to talk about how you ensure safety in your previous roles and any relevant training you've completed that aligns with our standards.
✨Tip Number 4
Show your enthusiasm for the hospitality industry. We value a positive attitude and passion for service, so express why you want to work at Hilton Grand Vacations and how you can contribute to creating exceptional experiences for our guests.
We think you need these skills to ace Maintenance Person
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and required skills for the Maintenance Person role at Hilton Grand Vacations. Tailor your application to highlight relevant experience in maintenance and customer service.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your maintenance experience, skills, and any relevant certifications. Highlight your ability to multitask and work under pressure, as these are key attributes for this role.
Write a Compelling Cover Letter:In your cover letter, express your enthusiasm for the position and the company. Mention specific examples of how your past experiences align with the responsibilities listed in the job description, such as handling emergency maintenance requests or improving facility appearances.
Proofread Your Application:Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Hilton Grand Vacations
✨Showcase Your Trade Skills
Make sure to highlight your experience in at least one trade during the interview. Be prepared to discuss specific tasks you've completed and how they relate to the maintenance role, as this will demonstrate your hands-on abilities.
✨Emphasise Communication Skills
Since the role requires effective communication with guests and team members, be ready to share examples of how you've resolved customer issues in the past. This will show that you can handle interactions professionally and positively.
✨Demonstrate Your Problem-Solving Ability
Prepare to discuss situations where you've had to respond swiftly to maintenance requests or emergencies. Highlight your ability to multitask and work under pressure, as these are crucial for the role.
✨Express Your Passion for Service
Hilton Grand Vacations values a positive attitude and passion for service. Share why you enjoy working in hospitality and how you strive to improve guest experiences through your maintenance work.
