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- Tasks: Deliver top-notch service and maintain cleanliness in our Leisure Club and pool areas.
- Company: Join a vibrant team at Hilton Grand Vacations Club.
- Benefits: Flexible hours, friendly environment, and opportunities for growth.
- Why this job: Be part of a fun team while ensuring guests have an amazing experience.
- Qualifications: Team player with a passion for customer service.
- Other info: Great chance to develop skills in hospitality and leisure management.
The predicted salary is between 13 - 16 £ per hour.
A Leisure Club Assistant is responsible for delivering outstanding levels of cleanliness, safety and satisfaction to all Guests and Members.
Responsibilities
- All owners, members and guests receive friendly and consistent personalised service & manage customer feedback effectively.
- Manage the activities and day to day operation of the Leisure Club & pool plant areas assigned to you.
- Maintaining the highest cleanliness standards throughout the Leisure Club (areas include snooker room, games room, squash court, gym, changing rooms, sauna, steam room and pool hall).
- Ensuring that all Health & Safety Standards are adhered to in the Leisure Club & Pool plant room including compliance with Wet Leisure Supervision Policy.
- Ensure your activity always considers the health and safety of members and colleagues and that appropriate warning signs are visible where you are working.
- Completing daily and weekly pool tests and running pool plant area.
- Cashing up, taking payments (cash, credit card & room charges) on Ez-runner and other POS systems.
- Taking Health & Beauty appointments, dealing with general queries and greeting guests to Health & Beauty.
- Completing club membership sales and administering these on Harlands & Ez-Runner databases.
- Reporting of lost property, accidents, maintenance issues, or other incidents.
- Be proactive in ensuring all members and guests are acknowledged in a timely and appropriate manner.
- Deal with any member problems effectively and refer any which you cannot resolve to your supervisor.
- Demonstrate an awareness of customer priorities and anticipate needs.
- Action all guest requests in a friendly efficient manner.
- Be aware of company policy and legal requirements that affect your role and always respect the privacy of our members and guests.
- Any reasonable requests made by management.
Qualifications
- Although not essential, the following qualifications are preferred:
- Excellent team working skills.
- Experience of working as part of a team.
Leisure Club Assistant - Part Time Casual employer: Hilton Grand Vacations
Contact Detail:
Hilton Grand Vacations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Club Assistant - Part Time Casual
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll come across during the real deal.
✨Tip Number 3
Dress the part! Make sure your outfit is smart and appropriate for the leisure club environment. First impressions matter, so show them you mean business!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're keen and helps keep you on their radar. And remember, apply through our website for the best chance!
We think you need these skills to ace Leisure Club Assistant - Part Time Casual
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and approachable tone can really make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Leisure Club Assistant role. Highlight any relevant experience you have in customer service or maintaining cleanliness standards. We love seeing how your skills match what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the important bits!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hilton Grand Vacations
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Leisure Club Assistant. Familiarise yourself with the cleanliness standards and health and safety protocols mentioned in the job description. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves interacting with guests and members, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you managed feedback or resolved issues effectively, as this will highlight your ability to handle member problems.
✨Demonstrate Team Spirit
This position requires strong teamwork skills, so be ready to discuss your experience working in a team environment. Share stories that illustrate your ability to collaborate with others and contribute positively to a team dynamic, as this is crucial for maintaining a friendly atmosphere in the Leisure Club.
✨Prepare Questions for Them
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the Leisure Club's operations or the team culture. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.