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- Tasks: Assist in managing the Leisure Club and ensure a welcoming environment for guests.
- Company: Join Hilton Grand Vacations, a leader in the hospitality industry known for exceptional service.
- Benefits: Enjoy a full-time role with opportunities for growth and a vibrant team culture.
- Why this job: Be part of a fun, dynamic team while making a positive impact on guest experiences.
- Qualifications: No prior experience needed; just bring your teamwork and communication skills!
- Other info: Perfect for high school and college students looking to gain valuable work experience.
The predicted salary is between 24000 - 36000 £ per year.
A Leisure Club Assistant is responsible for delivering outstanding levels of cleanliness, safety and satisfaction to all Guest and Members. Full time 39 hours per week.
- All owners, members and guests receive friendly and consistent personalised service & manage customer feedback effectively
- Manage the activities and day to day operation of the Leisure Club & pool plant areas assigned to you
- Maintaining the highest cleanliness standards throughout the Leisure Club (areas include snooker room, games room, squash court, gym, changing rooms, sauna, steam room and pool hall
- Ensuring that all Health & Safety Standards are adhered to in the Leisure Club & Pool plant room including compliance with Wet Leisure Supervision Policy
- Ensure your activity always considers the health and safety of members and colleagues and that appropriate warning signs are visible where you are working.
- Completing daily and weekly pool tests and running pool plant area
- Cashing up, taking payments (cash, credit card & room charges) on Ez-runner and other POS systems
- Taking Health & Beauty appointments, dealing with general queries and greeting guests to Health & Beauty
- Completing club membership sales and administering these on Harlands & Ez-Runner databases
- Reporting of lost property, accidents, maintenance issues, or other incidents.
- Be proactive in ensuring all members and guests are acknowledged in a timely and appropriate manner.
- Deal with any member problems effectively and refer any which you cannot resolve to your supervisor.
- Demonstrate an awareness of customer priorities and anticipate needs.
- Action all guest requests in friendly efficient manner.
- Be aware of company policy and legal requirements that affect your role and always respect the privacy of our members and guests.
- Any reasonable requests made by management.
Preferred Qualifications
- Excellent team working skills
- Excellent communication skills
- Excellent grooming standards
- Experience of working as part of a team
- Pool Attendant / Responder/ Lifeguard
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Leisure Club Assistant employer: Hilton Grand Vacations
Contact Detail:
Hilton Grand Vacations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Club Assistant
✨Tip Number 1
Familiarise yourself with the specific services and facilities offered at Hilton Grand Vacations. Understanding their leisure club's unique features will help you engage confidently during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Hilton Grand Vacations. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Leisure Club Assistant position.
✨Tip Number 3
Brush up on your knowledge of health and safety regulations relevant to leisure facilities. Being well-versed in these standards will not only boost your confidence but also show potential employers that you take safety seriously.
✨Tip Number 4
Prepare to discuss your customer service experiences in detail. Think of specific examples where you've gone above and beyond to assist customers, as this role heavily relies on providing excellent service to guests and members.
We think you need these skills to ace Leisure Club Assistant
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and qualifications required for the Leisure Club Assistant position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of Hilton Grand Vacations that appeal to you, and explain how your skills and experiences make you a great fit for the Leisure Club Assistant position.
Highlight Relevant Experience: In your CV, emphasise any previous experience in hospitality or customer service roles. Include specific examples of how you've managed customer feedback, maintained cleanliness standards, or ensured health and safety compliance in past positions.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Hilton Grand Vacations
✨Showcase Your Customer Service Skills
As a Leisure Club Assistant, you'll be interacting with guests regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to handle feedback and resolve issues effectively.
✨Demonstrate Health & Safety Awareness
Since the role involves ensuring health and safety standards, be ready to discuss your understanding of these protocols. Familiarise yourself with basic health and safety regulations related to leisure facilities, and be prepared to explain how you would apply them in your daily tasks.
✨Emphasise Teamwork and Communication
This position requires excellent teamwork skills. Think of instances where you've successfully collaborated with others. Communicate clearly during the interview to demonstrate your ability to work well within a team environment.
✨Prepare for Practical Scenarios
You may be asked to respond to hypothetical situations during the interview. Practice how you would handle various scenarios, such as dealing with a guest complaint or managing a busy pool area. This will show your problem-solving skills and readiness for the role.