At a Glance
- Tasks: Check in guests, handle queries, and ensure a smooth overnight experience.
- Company: Join Pine Lake Resort, a leader in holiday ownership with a vibrant team culture.
- Benefits: Enjoy competitive pay, exclusive discounts, generous holidays, and professional development opportunities.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
- Why this job: Create unforgettable experiences for guests while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 13.22 - 13.22 £ per hour.
Pine Lake is currently seeking an exceptionally talented individual to join our team as a Night Receptionist. As part of the industry leader in holiday ownership, you will have access to a range of benefits, including use of the Go Hilton program and perks at work membership.
Job Responsibilities:
- Check in late arrivals and ensure a flawless experience for our guests.
- Respond efficiently and professionally to guest queries, complaints, and requests, ensuring their needs are met to the highest standard.
- Take full responsibility for the smooth running of the Resort overnight, ensuring guest satisfaction at all times.
- Provide world-class customer service throughout the guests' stay, going above and beyond to exceed their expectations.
- Perform night audit procedures and handle cash payments and float, strictly adhering to company standards.
Skills and Experience Required to Fulfil the Role Include:
- Excellent communication skills, both verbal and written, to effectively interact with guests and colleagues.
- Ability to work independently and as part of a collaborative team, contributing to a positive and inclusive work environment.
- Strong organisational and time management skills, with the ability to prioritise tasks and pay exceptional attention to detail.
- Proficiency in computer skills, including knowledge of relevant software applications.
- Demonstrating enthusiasm, dedication, and a strong focus on customer satisfaction, while delivering exceptional service and maintaining a courteous telephone etiquette.
In addition to a competitive salary, we offer a range of exceptional benefits to reward your dedication and passion:
- Participation in the Go Hilton program, granting you access to exclusive employee discounts.
- Opportunity to earn referral bonuses through our referral program.
- Generous holiday entitlement, allowing you to recharge and spend quality time with loved ones.
- Access to our Employee Assistance Program (EAP), providing confidential support and guidance.
- Free parking, ensuring convenience and ease during your workday.
- Uniform provided, ensuring a professional and polished appearance.
- Phenomenal training opportunities, enabling continuous personal and professional development.
- Perks at Work Membership, granting access to discounts on various products and services.
At Pine Lake, we are committed to fostering diversity and inclusion in the workplace. We warmly welcome applicants from all backgrounds and abilities, and we are dedicated to providing reasonable accommodations and adjustments to individuals with disabilities throughout the recruitment process.
Join our ambitious and collaborative team and contribute to creating unforgettable experiences for our valued guests. Apply now and embark on an exciting journey with us.
Night Receptionist in Lancaster employer: Hilton Grand Vacations
As a Duty Manager at our resort, you will be part of a vibrant team dedicated to delivering exceptional experiences for our guests and owners. We pride ourselves on fostering a supportive work culture that encourages professional growth through comprehensive onboarding and ongoing training opportunities. Located in a stunning environment, we offer competitive benefits and a collaborative atmosphere where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist in Lancaster
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Hilton Grand Vacations and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Night Receptionist in Lancaster
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Hilton Grand Vacations that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Hilton Grand Vacations.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Hilton Grand Vacations get a sense of who you are beyond your experience!
How to prepare for a job interview at Hilton Grand Vacations
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Hilton Grand Vacations and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
