At a Glance
- Tasks: Support our team by processing payments and maintaining accurate records.
- Company: Join a friendly and inclusive global organisation in Lancaster.
- Benefits: Enjoy hotel discounts, wellbeing support, and a diverse work culture.
- Other info: Full training provided; temporary role for up to 3 months.
- Why this job: Gain valuable experience in administration and customer service while working with a supportive team.
- Qualifications: Previous office experience is a plus, but not essential; strong attention to detail required.
The predicted salary is between 25188 - 25188 £ per year.
Are you organised, diligent and looking to gain valuable experience in a professional office environment? We're looking for four hardworking Accounts Receivable Support Administrators to join our friendly team in Lancaster during our annual billing season. This temporary opportunity is ideal for individuals who enjoy administration, customer service and working as part of an encouraging team.
As part of our Accounts Receivable and Collections team, you'll play a meaningful role in supporting our European members by processing payments, maintaining accurate records and delivering excellent customer service.
Why Join Us?
We offer a welcoming and inclusive working environment, along with a range of benefits including:
- Employee Assistance Programme providing 24/7 wellbeing support and confidential counselling
- Hotel discounts for team members, family and friends
- Discounts and savings through our Perks at Work programme
- A diverse and inclusive culture where everyone is valued
- An encouraging team environment with full training provided
- The opportunity to develop administration, finance and customer service experience with a global organisation
What You'll Be Doing
In this varied role, your responsibilities will include:
- Processing direct debit instructions using our internal systems
- Processing credit and debit card payments
- Receiving and processing cheque payments and preparing banking batches
- Supporting members via telephone, email and post
- Maintaining accurate customer records and updating information within company databases
- Handling incoming and outgoing mail
- Sending advance notices and loan agreements following direct debit setup
- Carrying out a range of administrative tasks to support the Portfolio Services Department
We're Looking For Someone Who:
- Previous experience in an office or administrative environment is preferred but not crucial.
- Is confident using Microsoft Office applications, including Outlook, Word, Excel and Teams
- Has excellent attention to detail and a high level of accuracy
- Enjoys delivering excellent customer service
- Communicates effectively both verbally and in writing
- Can balance multiple tasks and remain focused in a lively environment
- Works well both independently and as part of a team
Working Hours and Salary
37 hours per week
Temp role for up to 3 months (November 2026-January 2027)
Monday to Thursday: 9:00am to 5:30pm and Friday: 9:00am to 5:00pm
Including 1-hour unpaid lunch break
Salary - £25,187.66 pro rata
Location
This role is based at our Lancaster office. Interviews are scheduled to take place in October, with successful candidates expected to commence employment on 2 November 2026.
Accounts Receivable Support Administrator in Lancaster employer: Hilton Grand Vacations
As a Duty Manager at our resort, you will be part of a vibrant team dedicated to delivering exceptional experiences for our guests and owners. We pride ourselves on fostering a supportive work culture that encourages professional growth through comprehensive onboarding and ongoing training opportunities. Located in a stunning environment, we offer competitive benefits and a collaborative atmosphere where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Accounts Receivable Support Administrator in Lancaster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hilton Grand Vacations. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hilton Grand Vacations before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Accounts Receivable Support Administrator in Lancaster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hilton Grand Vacations:Your cover letter is your chance to shine! Tell us why you want to work at Hilton Grand Vacations specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hilton Grand Vacations!
How to prepare for a job interview at Hilton Grand Vacations
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
