RESORT: Wychnor Park Country Club
LOCATION: Burton-On-Trent, DE13 8BU
HOURS: 32 per week
SALARY: £13.09 per hour
Are you looking for a unique and exciting opportunity in the hospitality industry? Look no further! We are seeking a Housekeeping Supervisor to join our team at Wychnor Park Country Club. With a flexible working pattern and a range of incredible benefits, this is a role that offers endless opportunities for growth and success.
Reporting to the Head of Housekeeping, the main job duties will include, but are not limited to:
- Supervise the Housekeeping Team and support the Head Housekeeper in the day-to-day operation of the department
- Ensure all accommodation units and communal areas are cleaned and maintained to the required company standards
- Allocate work effectively and monitor performance to ensure tasks are completed efficiently and to a high standard
- Provide training, guidance and support to team members
- Maintain adequate stocks of cleaning materials, chemicals, linen and housekeeping supplies
- Conduct stock checks and assist with departmental stocktakes
- Ensure compliance with all health and safety procedures, including COSHH, risk assessments and PPE requirements
- Report and record accidents, incidents, maintenance issues and defects appropriately
- Liaise with the Maintenance Team and external contractors regarding repairs and maintenance work
- Assist with departmental administration, reporting and attending meetings in the absence of the Head Housekeeper
- Review guest feedback and support initiatives that improve cleanliness standards and guest satisfaction
- Communicate effectively with team members and other departments to ensure smooth resort operations
- Lead by example, promote company values and contribute to a positive working environment
- Undertake any other reasonable duties required to support the efficient operation of the resort
Qualifications, skills and experience required to fulfil the role include:
- Housekeeping operations within a hotel, resort or hospitality environment
- Cleaning methods, chemicals and equipment
- Health & safety legislation, including COSHH and risk assessments
- Stock control and inventory management
- Guest service and quality standards
- Team leadership and supervision
- Training and coaching others
- Organisation and time management
- Attention to detail
- Problem solving and decision making
- Effective communication and interpersonal skills
- Ability to prioritise workload and work under pressure
- Basic computer skills, administration and reporting skills
- Leads by example and demonstrates professionalism
- Guest-focused and committed to high standards
- Positive, proactive and solution-oriented
The role demands 32 hours of work per week, including weekends and Bank Holidays, on a rotating shift basis. Own transport is required due to the location of the resort.
In return for your dedication and passion, we offer a range of exceptional benefits, including:
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Participation in our resort privilege program, providing access to exclusive employee discounts throughout Europe
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Opportunity to earn referral bonuses through our referral program
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Generous holiday entitlement, allowing you to recharge and enjoy quality time with loved ones
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Access to our Employee Assistance Program (EAP), providing confidential support and guidance
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Free parking, ensuring convenience and ease during your workday
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Utilisation of our modern leisure facilities, promoting a healthy work-life balance
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Uniform provided, ensuring a professional and polished appearance
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Phenomenal training opportunities, enabling you to continuously develop and enhance your skills
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Perks at Work Membership, granting you access to discounts on various products and services
At Wychnor Park Country Club, we are committed to fostering diversity and inclusion in the workplace. We warmly welcome applicants from all backgrounds and abilities, and we are dedicated to providing reasonable accommodations and adjustments to individuals with disabilities throughout the recruitment process.
Join our ambitious and collaborative team and contribute to creating unforgettable experiences for our valued guests. Apply now and embark on an exciting journey with us.
Housekeeping Supervisor employer: Hilton Grand Vacations
As a Duty Manager at our resort, you will be part of a vibrant team dedicated to delivering exceptional experiences for our guests and owners. We pride ourselves on fostering a supportive work culture that encourages professional growth through comprehensive onboarding and ongoing training opportunities. Located in a stunning environment, we offer competitive benefits and a collaborative atmosphere where your contributions are valued and recognised.
