At a Glance
- Tasks: Lead a dynamic reception team and ensure exceptional service for guests.
- Company: Join Hilton Grand Vacations at The Kenmore Club, a stunning Scottish resort.
- Benefits: Enjoy employee discounts, generous holidays, and a supportive work environment.
- Other info: Flexible shifts and opportunities for career growth in a renowned company.
- Why this job: Be part of a vibrant team making vacations unforgettable for guests.
- Qualifications: 3+ years in a similar role with strong leadership and communication skills.
The predicted salary is between 30388 - 42400 £ per year.
We are now recruiting for a Head of Reception for The Kenmore Club situated in a beautiful Scottish village of the same name nestled on the shores of Loch Tay. The successful candidate will join our team at a very exciting time as we transition to being part of the Hilton Group under the vacation ownership umbrella of Hilton Grand Vacations.
Responsibilities:
- Lead a team of receptionists and night auditors who provide a 24 hour Reception service to our Owners, Members and Guests staying at the resort and ensure that the "Stay Vacationed" service culture is followed at all levels.
- Manage the Reception Team on a daily basis in line with the company standards of service excellence.
- Manage reservations and pre-arrival requests, ensuring that guest expectations are met and exceeded.
- Recruit, train and develop the Reception team.
- Liaise with other Head of Departments to ensure exceptional service levels are consistently delivered to guests.
- Organize the Reception shifts and work planning.
- Manage the Reception budget in terms of expenses and revenue.
- Present a welcoming impression to guests by all reception staff both on the telephone and in person.
- Review and implement internal procedures as required, to optimize the operational efficiency of the Reception division.
- Ensure that any concerns raised by owners, members and guests staying at the resort are communicated to the relevant division and followed up on to ensure client satisfaction.
- Consistently communicate with the Resort Manager regarding any areas of opportunity and on-going updates.
- Other duties assigned.
Skills and experience required to fulfil this role:
- At least 3 years previous experience in a similar role.
- Ability to motivate and lead a team.
- Ability to multi-task and work under pressure.
- Good working knowledge of Microsoft Office.
- Competency in cash handling, banking reconciliations and budgetary control.
- Excellent communication skills both written and verbal.
The role requires the successful candidate to work 40 hours per week on a shift/rota basis to include mornings, evenings and some bank holidays. In turn, the successful candidate can expect to benefit from a range of benefits including:
- Resort privilege program/Employee discount
- Referral programme
- Generous holiday entitlement
- Access to Employee Assistance Program (EAP)
- Free parking
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Head of Reception in Highland employer: Hilton Grand Vacations
At The Kenmore Club, part of the Hilton Grand Vacations family, we pride ourselves on fostering a supportive and dynamic work environment where every team member is valued. Located in the picturesque Scottish village of Kenmore, our employees enjoy generous holiday entitlements, a resort privilege programme, and opportunities for professional growth within a globally recognised brand. Join us to be part of a dedicated team that is committed to creating memorable vacation experiences for our guests while enjoying a range of employee benefits and a culture that celebrates diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Reception in Highland
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about openings at The Kenmore Club or Hilton Grand Vacations. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Since they’re all about that 'Stay Vacationed' service vibe, think of examples from your past experiences where you’ve gone above and beyond for guests. Show them you’re the perfect fit!
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on common questions for leadership roles in hospitality, and don’t forget to highlight your team management skills and how you handle pressure.
✨Tip Number 4
Don’t just apply anywhere; apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Hilton Grand Vacations family!
We think you need these skills to ace Head of Reception in Highland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles that align with managing a reception team and delivering excellent service.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Head of Reception role. Share specific examples of how you've led teams and exceeded guest expectations in the past.
Show Off Your Communication Skills:Since excellent communication is key, ensure your written application is clear and professional. This is your chance to demonstrate your verbal and written skills right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Hilton Grand Vacations
✨Know the Company Inside Out
Before your interview, take some time to research The Kenmore Club and Hilton Grand Vacations. Understand their values, mission, and what makes them unique in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Head of Reception, you'll be leading a team. Prepare examples from your past experience where you've successfully motivated and managed a team. Think about challenges you've faced and how you overcame them, as this will demonstrate your capability to handle the responsibilities of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle guest concerns. Practice responses to scenarios like managing a difficult guest or resolving a booking error. This will help you articulate your thought process and showcase your customer service skills effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, the transition to Hilton Group, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
