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- Tasks: Lead the housekeeping team to ensure exceptional cleanliness and guest satisfaction.
- Company: Join Hilton Grand Vacations, a world-class resort dedicated to unforgettable experiences.
- Benefits: Enjoy flexible hours, exclusive discounts, generous holidays, and modern leisure facilities.
- Why this job: Be part of a collaborative team that values diversity and offers growth opportunities.
- Qualifications: Previous managerial experience and strong communication skills are essential.
- Other info: Own transport is required due to the resort's location.
The predicted salary is between 28000 - 42000 £ per year.
Are you looking for a unique and exciting opportunity in the hospitality industry? Look no further! We are seeking a Head of Housekeeping to join our team at Thurnham Hall. As a world-class resort, we are dedicated to providing exceptional experiences for our members and guests. With a flexible working pattern and a range of incredible benefits, this is a role that offers endless opportunities for growth and success.
Reporting to the Resort Manager, the main job duties will include, but are not limited to:
- To fully understand brand standards as they relate to your department and to develop training for your team members and ensure PDS benchmarks are achieved
- To complete relevant staff forms, including but not limited to holiday requisitions, sick leave, leavers etc
- To make sure your department stays motivated and morale stays high
- To prepare rotas, deal with sickness/holiday cover and ensure a copy is given to Resort Manager weekly
- To update TM’s of the day tasks and the previous day events in a roll call every morning
- To ensure the day to day cleanliness of all communal areas
- To ensure that the required cleaning chemicals/equipment are available to the team
- To carry out monthly stock checks; laundry, consumables, inventory items
- To liaise with the maintenance manager regarding 'in-house' work required
- To operate the department with ongoing consideration for our sustainability goals
- To embrace all guest feedback, reviewing any possible operational changes needed as a result, sharing both areas for improvement and service excellence with team members
- To maintain a ‘hands on’ role within the department as and when required
- To keep the department in line with all the Health & Safety requirements
- To carry out weekly and monthly Health and Safety checks
- Ordering of materials, ensuring purchase requisitions are used and are correctly coded
- To attend weekly Head of Department meetings
- In the absence of the Resort Manager to act as a Duty Manager if called upon
Skills and Experience Required to Fulfil the Role Include:
- Previous experience in a managerial or supervisory role is essential
- The ability to multi-task and work under pressure
- Excellent communication skills both written and verbal
- The ability to work on your own initiative as well as part of a team
- Must be computer literate
- Demonstrable motivation and negotiation skills would be advantageous
- Strong administrative skills
The role demands 40 hours of work per week, including weekends and Bank Holidays, on a rotating shift basis. Own transport is required due to the location of the resort.
In return for your dedication and passion, we offer a range of exceptional benefits, including:
- Participation in our resort privilege program, providing access to exclusive employee discounts throughout Europe
- Opportunity to earn referral bonuses through our referral program
- Generous holiday entitlement, allowing you to recharge and enjoy quality time with loved ones
- Access to our Employee Assistance Program (EAP), providing confidential support and guidance
- Free parking, ensuring convenience and ease during your workday
- Utilisation of our modern leisure facilities, promoting a healthy work-life balance
- Uniform provided, ensuring a professional and polished appearance
- Phenomenal training opportunities, enabling you to continuously develop and enhance your skills
- Perks at Work Membership, granting you access to discounts on various products and services
At Thurnham Hall, we are committed to fostering diversity and inclusion in the workplace. We warmly welcome applicants from all backgrounds and abilities, and we are dedicated to providing reasonable accommodations and adjustments to individuals with disabilities throughout the recruitment process.
Join our ambitious and collaborative team and contribute to creating unforgettable experiences for our valued guests. Apply now and embark on an exciting journey with us.
Head of Housekeeping employer: Hilton Grand Vacations
Contact Detail:
Hilton Grand Vacations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Housekeeping
✨Tip Number 1
Familiarise yourself with Hilton Grand Vacations' brand standards and values. Understanding their commitment to exceptional guest experiences will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Hilton Grand Vacations. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for your interview.
✨Tip Number 3
Prepare to discuss your previous managerial experience in detail. Highlight specific examples where you've successfully led a team, managed conflicts, or improved processes, as these are crucial for the Head of Housekeeping role.
✨Tip Number 4
Showcase your knowledge of sustainability practices in housekeeping. Given the emphasis on sustainability in the job description, being able to discuss relevant initiatives you've implemented or supported will set you apart from other candidates.
We think you need these skills to ace Head of Housekeeping
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Head of Housekeeping position. Tailor your application to highlight relevant experience and skills that align with the job description.
Craft a Strong CV: Your CV should clearly outline your previous managerial or supervisory experience in housekeeping or hospitality. Use bullet points to detail your achievements and responsibilities in past roles, focusing on leadership, communication, and organisational skills.
Write a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and your commitment to maintaining high standards. Mention specific examples of how you've motivated teams or improved processes in previous positions to demonstrate your suitability for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a managerial role in housekeeping.
How to prepare for a job interview at Hilton Grand Vacations
✨Understand the Brand Standards
Familiarise yourself with Hilton Grand Vacations' brand standards and values. Be prepared to discuss how you can uphold these standards in your role as Head of Housekeeping, particularly in training your team and ensuring high service quality.
✨Showcase Your Leadership Skills
As a managerial position, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've motivated teams in the past, handled conflicts, and maintained high morale among staff.
✨Prepare for Operational Questions
Expect questions about daily operations, such as managing rotas, handling sickness cover, and ensuring cleanliness. Think of specific scenarios where you successfully managed these tasks and be ready to share them.
✨Highlight Your Communication Skills
Excellent communication is key in this role. Be ready to discuss how you effectively communicate with your team, other departments, and guests. Consider sharing examples of how you've used communication to improve service or resolve issues.
