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- Tasks: Lead the housekeeping team to ensure exceptional cleanliness and guest satisfaction.
- Company: Thurnham Hall is a world-class resort dedicated to providing outstanding experiences.
- Benefits: Enjoy flexible hours, generous holiday entitlement, and exclusive employee discounts across Europe.
- Why this job: Join a dynamic team focused on growth, sustainability, and creating unforgettable guest experiences.
- Qualifications: Previous managerial experience, strong communication skills, and the ability to multitask are essential.
- Other info: Own transport is required due to the resort's location; training opportunities available.
The predicted salary is between 28000 - 42000 £ per year.
RESORT: Thurnham Hall
LOCATION: Thurnham, Lancaster, LA2 0DT
HOURS: 40 per week
SALARY: £13.50 per hour
Are you looking for a unique and exciting opportunity in the hospitality industry? Look no further! We are seeking a Head of Housekeeping to join our team at Thurnham Hall. As a world-class resort, we are dedicated to providing exceptional experiences for our members and guests. With a flexible working pattern and a range of incredible benefits, this is a role that offers endless opportunities for growth and success.
Reporting to the Resort Manager, the main job duties will include, but are not limited to:
- To fully understand brand standards as they relate to your department and to develop training for your team members and ensure PDS benchmarks are achieved
- To complete relevant staff forms, including but not limited to holiday requisitions, sick leave, leavers etc
- To make sure your department stays motivated and morale stays high
- To prepare rota\’s, deal with sickness/holiday cover and ensure a copy is given to Resort Manager weekly
- To update TM’s of the day tasks and the previous day events in a roll call every morning
- To ensure the day to day cleanliness of all communal areas
- To ensure that the required cleaning chemicals/equipment are available to the team
- To carry out monthly stock checks; laundry, consumables, inventory items
- To liaise with the maintenance manager regarding \’in-house\’ work required
- To operate the department with ongoing consideration for our sustainability goals
- To embrace all guest feedback, reviewing any possible operational changes needed as a result, sharing both areas for improvement and service excellence with team members
- To maintain a ‘hands on’ role within the department as and when required
- To keep the department in line with all the Health & Safety requirements
- To carry out weekly and monthly Health and Safety checks
- Ordering of materials, ensuring purchase requisitions are used and are correctly coded
- To attend weekly Head of Department meetings
- In the absence of the Resort Manager to act as a Duty Manager if called upon
Skills and experience required to fulfil the role include:
- Previous experience in a managerial or supervisory role is essential
- The ability to multi task and work under pressure
- Excellent communication skills both written and verbal
- The ability to work on your own initiative as well as part of a team
- Must be computer literate
- Demonstrable motivation and negotiation skills would be advantageous
- Strong administrative skills
The role demands 40 hours of work per week, including weekends and Bank Holidays, on a rotating shift basis. Own transport is required due to the location of the resort.
In return for your dedication and passion, we offer a range of exceptional benefits, including:
- Participation in our resort privilege program, providing access to exclusive employee discounts throughout Europe
- Opportunity to earn referral bonuses through our referral program
- Generous holiday entitlement, allowing you to recharge and enjoy quality time with loved ones
- Access to our Employee Assistance Program (EAP), providing confidential support and guidance
- Free parking, ensuring convenience and ease during your workday
- Utilisation of our modern leisure facilities, promoting a healthy work-life balance
- Uniform provided, ensuring a professional and polished appearance
- Phenomenal training opportunities, enabling you to continuously develop and enhance your skills
- Perks at Work Membership, granting you access to discounts on various products and services
At Thurnham Hall, we are committed to fostering diversity and inclusion in the workplace. We warmly welcome applicants from all backgrounds and abilities, and we are dedicated to providing reasonable accommodations and adjustments to individuals with disabilities throughout the recruitment process.
Join our ambitious and collaborative team and contribute to creating unforgettable experiences for our valued guests. Apply now and embark on an exciting journey with us.
Head of Housekeeping employer: Hilton Grand Vacations
Contact Detail:
Hilton Grand Vacations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Housekeeping
✨Tip Number 1
Familiarise yourself with the hospitality industry standards, especially those related to housekeeping. Understanding brand standards will not only help you in interviews but also demonstrate your commitment to maintaining high-quality service.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated teams in previous roles. Be ready to discuss specific strategies you've used to boost morale and productivity, as this is crucial for the Head of Housekeeping position.
✨Tip Number 3
Highlight your experience with health and safety regulations. Being able to discuss your knowledge and implementation of these standards will set you apart, as this role requires a strong focus on maintaining a safe environment.
✨Tip Number 4
Prepare to discuss your approach to sustainability in housekeeping. With the resort's commitment to sustainability goals, demonstrating your understanding and initiatives in this area can make a significant impact during the selection process.
We think you need these skills to ace Head of Housekeeping
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Head of Housekeeping position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Tailor Your CV: Highlight relevant experience in your CV that aligns with the managerial and supervisory aspects of the role. Emphasise your communication skills, ability to multitask, and any previous experience in housekeeping or hospitality.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of the brand standards mentioned in the job description. Mention specific examples of how you've motivated teams or improved service quality in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a managerial position.
How to prepare for a job interview at Hilton Grand Vacations
✨Understand the Brand Standards
Before your interview, make sure you thoroughly understand the brand standards of the resort. Be prepared to discuss how you would develop training for your team to meet these standards and ensure that benchmarks are achieved.
✨Showcase Your Leadership Skills
As a Head of Housekeeping, you'll need to motivate your team and maintain high morale. Think of examples from your past experience where you've successfully led a team, dealt with challenges, or improved team dynamics.
✨Prepare for Operational Questions
Expect questions about daily operations, such as managing cleaning schedules, stock checks, and health and safety compliance. Be ready to share your strategies for maintaining cleanliness and efficiency in a busy environment.
✨Demonstrate Your Communication Skills
Excellent communication is key in this role. Prepare to discuss how you would keep your team informed about daily tasks and updates, as well as how you handle guest feedback and operational changes.
