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- Tasks: Lead the Front Office team to create unforgettable guest experiences at Hilton Grand Vacations.
- Company: Join Hilton Grand Vacations, a leader in the hospitality industry.
- Benefits: Enjoy competitive pay, career growth, and a vibrant work environment.
- Why this job: Be the face of hospitality and make every guest's stay special.
- Qualifications: Previous supervisory experience in hospitality and strong leadership skills.
- Other info: Dynamic role with opportunities for personal and professional development.
The predicted salary is between 36000 - 60000 £ per year.
As a Front Office Manager, you will be responsible for ensuring that all arriving guests are greeted to Hilton Grand Vacations brand standards. Consistently delivering a high standard of service to enhance the owners and guests stay and experience. Your role is to lead the team in delivering a wonderful pre arrival and welcome to the resort. Sharing a passion for delighting guests, paying attention to the things which make their stay special and supporting the front desk & night teams to excel and deliver meaningful memories.
You will lead and manage the Front Office to maintain a high standard of Customer Service to all guests and a wonderful Owner welcome, maintaining good communication and working relationships with all other departments.
Responsibilities
- Ensuring all pre arrival information is produced and distributed to guests and the relevant departments, in accordance with brand standards.
- Provide Duty Manager cover as the business dictates however this role is hands on, guest facing and so a genuine sense of arrival will be your remit.
- Responding to and analysing guest responses received via internal systems, Qualtrics , Trip Advisor etc and where appropriate discuss/share solutions to issues with other departments.
- There are elements of reporting within the role however these are supported by our central team, and your team will be focussed on correctly posted charges via our night audit team.
- Ensuring all guests have been fully communicated with prior to arrival and that their details have been correctly entered into Clarity.
- Recruit, manage, train, and develop the Front Office Team. Conduct appraisal interviews, roster departmental staff to meet business demands, monitor the appearance, standards and performance of the team and manage holidays and absence.
- Support the Sustainability Ambassador in achieving our ESG Goals.
- Completion of departmental Fire and H&S checks and carry out all duties in a safe manner having regard to the health and safety and welfare of self, other members of staff, guests and other persons on the premises.
Commitment and dedication to our HGV culture (Mission, Vision, Values) and expected behaviour is always displayed towards our guests and team members.
Qualifications
- Previous supervisory experience in Front Office within the hotel/leisure/retail sector.
- High level of IT proficiency.
- Strong organisational and analytic skills and attention to detail.
- High level of commercial awareness and sales capabilities.
- Experience of managing people and developing people.
- Previous experience of managing a department.
- Excellent leadership, interpersonal and communication skills.
- Accountable and resilient.
- Commitment to delivering a high level of customer service.
- Ability to work under pressure.
- Excellent grooming standards.
- Someone who is a Team Player – Collaborative, Flexible, Fun and Dynamic.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Hospitality
Location: Ballater, Scotland, United Kingdom
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Front Office Manager employer: Hilton Grand Vacations
Contact Detail:
Hilton Grand Vacations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with Hilton Grand Vacations. A friendly chat can lead to insider info about the role and even a referral.
✨Tip Number 2
Prepare for the interview by researching Hilton Grand Vacations' values and recent news. We want to see that you’re genuinely interested in the company and ready to embody their brand standards in your role.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've managed teams and improved guest experiences in previous roles. We love hearing about your hands-on approach!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the Front Office Manager position can set you apart from other candidates. We appreciate a little extra effort!
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for guest service shine through! Share specific examples of how you've delighted guests in the past and how you plan to bring that same energy to Hilton Grand Vacations.
Highlight Your Leadership Skills: As a Front Office Manager, you'll be leading a team, so make sure to showcase your experience in managing and developing staff. Talk about your approach to leadership and how you motivate your team to deliver exceptional service.
Be Detail-Oriented: Attention to detail is key in this role. In your application, mention how you ensure accuracy in guest communications and pre-arrival information. This will show us that you understand the importance of getting it right!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to see your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Hilton Grand Vacations
✨Know the Brand Inside Out
Before your interview, make sure you understand Hilton Grand Vacations' brand standards and values. Familiarise yourself with their approach to guest service and how they create memorable experiences. This will help you demonstrate your alignment with their mission during the interview.
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll be leading a team. Prepare examples of how you've successfully managed and developed staff in previous roles. Highlight your ability to motivate others and maintain high standards of service, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle guest feedback. Think of specific situations where you turned a negative experience into a positive one. This will show your analytical skills and commitment to customer service.
✨Dress to Impress
First impressions matter, especially in hospitality. Ensure you present yourself well with excellent grooming standards. Dressing smartly not only reflects your professionalism but also shows respect for the role and the company culture.
