At a Glance
- Tasks: Lead the reception team to create unforgettable guest experiences at Hilton Grand Vacations.
- Company: Join a renowned hospitality brand known for its commitment to exceptional service.
- Benefits: Competitive pay, career growth opportunities, and a fun, dynamic work environment.
- Other info: Work in a vibrant team atmosphere where your contributions truly matter.
- Why this job: Be the face of hospitality and make every guest's stay memorable and special.
- Qualifications: Previous supervisory experience in hospitality and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
As a Reception Supervisor, you will be responsible for ensuring that all arriving guests are greeted to Hilton Grand Vacations brand standards. Consistently delivering a high standard of service to enhance the owners and guests' stay and experience. Your role is to support the team on shift in delivering a wonderful pre‐arrival and welcome to the resort, sharing a passion for delighting guests, paying attention to the details that make their stay special, and supporting the front desk and night teams to excel and create meaningful memories.
Responsibilities
- Ensuring all pre‐arrival information is produced and communicated to guests and the relevant departments in accordance with brand standards and the spirit of Inspired Hospitality & Make It Right.
- Providing Duty Manager cover as the business dictates while maintaining a hands‐on, guest‐facing role with a genuine sense of arrival.
- Responding to and analyzing guest responses received via internal systems such as Qualtrics and Trip Advisor, and where appropriate discussing or sharing solutions to issues with other departments.
- Ensuring all guests have been fully communicated with prior to arrival and that their details have been correctly entered into Clarity.
Qualifications
- Previous supervisory experience in Front Office within the hotel, leisure, or retail sector.
- High level of IT proficiency.
- Strong attention to detail.
- Experience managing and developing people.
- Excellent guest focus, interpersonal and communication skills, using HGV tools, Make it Right & Inspired Hospitality.
- Accountable and resilient.
- Commitment to delivering a high level of customer service.
- Ability to work under pressure.
- Excellent grooming standards.
- Team player – collaborative, flexible, fun, and dynamic.
Supervisor Reception in Ballater employer: Hilton Grand Vacations
Thurnham Hall is an exceptional employer that prioritises employee well-being and growth, offering a flexible working pattern and a host of benefits including exclusive discounts across Europe and generous holiday entitlement. Our vibrant work culture encourages collaboration and inclusivity, ensuring that every team member feels valued while enjoying access to modern leisure facilities and comprehensive training opportunities. Join us in creating memorable experiences for our guests in the beautiful setting of Lancaster.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor Reception in Ballater
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Supervisor Reception role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to guest service and team management. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and passion for delivering exceptional service.
✨Tip Number 3
Showcase your personality! When you get the chance to meet potential employers, let your enthusiasm for hospitality shine through. Share stories that highlight your attention to detail and how you've made guests feel special in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Supervisor Reception in Ballater
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for guest service shine through! Share specific examples of how you've delighted guests in the past and how you plan to bring that same energy to our team.
Be Detail-Oriented:Attention to detail is key in this role. Make sure your application is free from typos and clearly structured. Highlight your experience with pre-arrival communications and any systems you've used, like Clarity.
Highlight Your Supervisory Skills:We want to know about your previous supervisory experience! Talk about how you've managed teams, supported colleagues, and created a positive work environment. This will show us you're ready to lead at the front desk.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with StudySmarter. We can’t wait to hear from you!
How to prepare for a job interview at Hilton Grand Vacations
✨Know the Brand Standards
Familiarise yourself with Hilton Grand Vacations' brand standards and values. During the interview, demonstrate your understanding of what makes their service unique and how you can contribute to maintaining those high standards.
✨Showcase Your Supervisory Skills
Be ready to discuss your previous supervisory experience in detail. Prepare examples of how you've successfully managed a team, resolved conflicts, or improved service delivery in a fast-paced environment.
✨Highlight Your Guest Focus
Emphasise your commitment to exceptional customer service. Share specific instances where you went above and beyond for guests, and how you ensure that every detail contributes to a memorable stay.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think of situations where you had to respond to guest feedback or manage a busy shift, and be ready to explain your thought process and actions.
