At a Glance
- Tasks: Clean and service lodges to create a welcoming experience for guests.
- Company: Join Hilton Grand Vacations, a leader in the vacation ownership industry.
- Benefits: Flexible hours, team environment, and opportunities for growth.
- Other info: Perfect for those over 16 looking for a rewarding part-time role.
- Why this job: Make a difference in guests' vacations while developing valuable skills.
- Qualifications: Positive attitude, good communication skills, and ability to work under pressure.
The predicted salary is between 10 - 12 £ per hour.
A Sunday Lodge Cleaner is responsible for cleaning and servicing lodges to deliver an excellent Guest and Member experience while monitoring supply inventories and undertaking additional periodic cleaning programmes. Please note that you must be over 16 for this position due to age related restrictions on Sunday working.
Responsibilities
- Clean and service lodges in accordance with Standards of Performance (SOP)
- Maintain cleanliness of the lodge and housekeeping areas
- Ensure adequate supplies of all provisions as identified in the SOP set up
- Undertake tasks delegated by the Accommodation Supervisor for periodic cleaning programmes
- Report defects, damage, theft, breakages, and maintenance and hazard issues
- Carry out lost property procedures
- Ensure the security of property and premises of the company and guests
- Greet guests in a warm and friendly manner
- Submit completed guest questionnaires
- Ensure chemicals are used and stored correctly
- Comply with hotel security, fire regulations and all health and safety legislation
- Carry out any other reasonable task set by the hotel’s management
Qualifications
- Positive attitude
- Good communication skills
- Ability to work under pressure
- Ability to work on own or in teams
- Respond to guest requests and deliver high levels of service
- Methodical and well organised
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous cleaning experience
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Sunday Lodge Cleaner in Ballater employer: Hilton Grand Vacations
Thurnham Hall is an exceptional employer that prioritises employee well-being and growth, offering a flexible working pattern and a host of benefits including exclusive discounts across Europe and generous holiday entitlement. Our vibrant work culture encourages collaboration and inclusivity, ensuring that every team member feels valued while enjoying access to modern leisure facilities and comprehensive training opportunities. Join us in creating memorable experiences for our guests in the beautiful setting of Lancaster.
StudySmarter Expert Advice🤫
We think this is how you could land Sunday Lodge Cleaner in Ballater
✨Tip Number 1
Get to know the company culture! Before your interview, check out Hilton Grand Vacations' values and mission. This way, you can show how your positive attitude and commitment to service align with their Spirit of Service culture.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to cleaning and guest service. Prepare some examples from your past experiences that highlight your ability to work under pressure and deliver high levels of service.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look neat and professional. It reflects your attention to detail, which is super important for a Sunday Lodge Cleaner role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind!
We think you need these skills to ace Sunday Lodge Cleaner in Ballater
Some tips for your application 🫡
Show Your Cleaning Skills:When you’re writing your application, make sure to highlight any previous cleaning experience you have. We want to see how you can bring your skills to the Sunday Lodge Cleaner role and help us maintain our high standards!
Be Personable:Since you'll be interacting with guests, it’s important to convey a friendly attitude in your application. Let us know how you’ve provided excellent service in the past and how you plan to greet our guests warmly.
Follow the Guidelines:Make sure to read through the job description carefully and align your application with our Spirit of Service culture. We love candidates who understand our values and can demonstrate how they fit into our team.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and get you started on your journey with us at Hilton Grand Vacations!
How to prepare for a job interview at Hilton Grand Vacations
✨Know Your Cleaning Standards
Familiarise yourself with the Standards of Performance (SOP) mentioned in the job description. Be ready to discuss how you would maintain cleanliness and service lodges according to these standards. This shows that you understand the expectations and are prepared to meet them.
✨Show Off Your Positive Attitude
A positive attitude is key for this role. During the interview, demonstrate your enthusiasm for the job and your willingness to contribute to a great guest experience. Share examples of how you've maintained a positive outlook in previous roles, especially under pressure.
✨Communicate Effectively
Good communication skills are essential for this position. Practice answering common interview questions clearly and concisely. Think about how you can convey your ability to respond to guest requests and work well in a team, as these are crucial for success in this role.
✨Prepare for Practical Questions
Expect practical questions related to cleaning procedures and safety regulations. Brush up on your knowledge of chemical usage and storage, as well as health and safety legislation. Being able to confidently discuss these topics will show that you're serious about the role and understand its responsibilities.
