At a Glance
- Tasks: Lead a team to ensure guests receive top-notch service and a warm welcome.
- Company: Join Hilton Grand Vacations, where teamwork and guest satisfaction are our priorities.
- Benefits: Enjoy discounted hotel stays, extra holiday allowance, and free leisure club membership.
- Other info: Be part of a fun, dynamic team that values your contributions.
- Why this job: Make a real impact on guests' experiences while developing your leadership skills.
- Qualifications: Previous supervisory experience in hospitality and strong communication skills.
The predicted salary is between 26130 - 31936 £ per year.
As a Reception Supervisor, you will be in charge of ensuring all arriving guests receive greetings that align with Hilton Grand Vacations brand standards. Consistently delivering a high standard of service to improve the owners and guests’ stay and experience.
Your key responsibilities will include:
- Supporting the team on shift to deliver a wonderful pre-arrival and welcome to the resort
- Ensuring all pre-arrival information is produced and communicated to guests and relevant departments in accordance with brand standards
- Providing Duty Manager cover as required, while maintaining a hands-on, guest-facing presence
- Responding to and analyzing guest feedback received via internal systems, Qualtrics, Trip Advisor, etc., and sharing solutions with other departments
- Ensuring all guests have been fully communicated with prior to arrival and their details have been accurately entered into Clarity
To fulfil this role successfully, you must possess the following minimum qualifications and experience:
- Previous supervisory experience in Front Office within the hotel/leisure/retail sector
- Strong IT skills
- Strong attention to detail
- Experience in managing and developing people
- Excellent guest focus, interpersonal, and communication skills
- Accountability and resilience
- Focus on ensuring a consistently high quality of customer service
- Ability to work under pressure
- Excellent grooming standards
- Great teammate – collaborative, flexible, fun, and dynamic
At Hilton Grand Vacations, we believe that our Team Members are the heart of our success. You will have the chance to work in a cooperative environment where your contributions will be appreciated and recognized. We rigorously uphold our brand standards and are committed to delivering outstanding service. Join us and be part of a team that strives to produce meaningful memories and flawless guest experiences!
Benefits Include:
- Go Hilton – Discounted hotel stays for Team Members, Family & Friends
- Incremental holiday allowance based on service
- Free Leisure Club Membership (worth £500)
- BUPA Dental, Perks At Work and our EAP Programme – Compsych
Reception Supervisor in Ballater employer: Hilton Grand Vacations
As a Duty Manager at our resort, you will be part of a vibrant team dedicated to delivering exceptional experiences for our guests and owners. We pride ourselves on fostering a supportive work culture that encourages professional growth through comprehensive onboarding and ongoing training opportunities. Located in a stunning environment, we offer competitive benefits and a collaborative atmosphere where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor in Ballater
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hilton Grand Vacations. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hilton Grand Vacations
Don't be shy about reaching out to Hilton Grand Vacations directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Supervisor in Ballater
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hilton Grand Vacations and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hilton Grand Vacations
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
