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- Tasks: Clean and service lodges to ensure a top-notch guest experience.
- Company: Join Hilton Grand Vacations, a leader in vacation ownership.
- Benefits: Enjoy a positive work environment with opportunities for growth.
- Other info: Work in a dynamic team and enjoy flexible working conditions.
- Why this job: Make guests feel welcome while developing your skills in hospitality.
- Qualifications: Bring a positive attitude and good communication skills.
The predicted salary is between 20000 - 25000 £ per year.
A Lodge Checker is responsible for cleaning and servicing lodges to deliver an excellent Guest and Member experience while monitoring supply inventories and undertaking additional periodic cleaning programmes.
Responsibilities:
- Clean and service lodges in accordance with Standards of Performance (SOP)
- Maintain cleanliness of the lodge and housekeeping areas
- Ensure adequate supplies of all provisions as identified in the SOP set up
- Undertake tasks delegated by the Accommodation Supervisor for periodic cleaning programmes
- Report defects, damage, theft, breakages, and maintenance and hazard issues
- Carry out lost property procedures
- Ensure the security of property and premises of the company and guests
- Greet guests in a warm and friendly manner
- Submit completed guest questionnaires
- Ensure chemicals are used and stored correctly
- Comply with hotel security, fire regulations and all health and safety legislation
- Carry out any other reasonable task set by the hotel’s management
Qualifications:
- Positive attitude
- Good communication skills
- Ability to work under pressure
- Ability to work on own or in teams
- Respond to guest requests and deliver high levels of service
- Methodical and well organised
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous cleaning experience
Lodge Checker in Ballater employer: Hilton Grand Vacations
Contact Detail:
Hilton Grand Vacations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodge Checker in Ballater
✨Tip Number 1
Get to know the company culture! Before your interview, check out Hilton Grand Vacations' values and mission. This way, you can show how your positive attitude and commitment to service align with their Spirit of Service culture.
✨Tip Number 2
Practice your communication skills! Since you'll be greeting guests and responding to their requests, it’s crucial to demonstrate your ability to communicate effectively. Try role-playing with a friend to get comfortable with common guest interactions.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed tasks under pressure or kept things tidy in previous roles. This will highlight your methodical approach and ability to work independently or in teams.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. By applying directly, you’ll not only streamline your application process but also show your enthusiasm for joining our team at Hilton Grand Vacations.
We think you need these skills to ace Lodge Checker in Ballater
Some tips for your application 🫡
Show Your Cleaning Skills: When you’re writing your application, make sure to highlight any previous cleaning experience you have. We want to see how you can maintain high standards and keep things spick and span!
Communicate Clearly: Good communication is key in this role. Use your application to demonstrate your ability to communicate effectively, whether it’s with guests or team members. We love a positive attitude!
Be Methodical: Since being organised is crucial for a Lodge Checker, share examples of how you manage your tasks. We appreciate a methodical approach, so let us know how you keep everything in order.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get to know you better. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Hilton Grand Vacations
✨Know Your Standards of Performance
Familiarise yourself with the Standards of Performance (SOP) mentioned in the job description. Be ready to discuss how you would maintain cleanliness and service lodges according to these standards. This shows that you understand the expectations and are committed to delivering high-quality service.
✨Show Off Your Communication Skills
Since good communication is key in this role, think of examples where you've effectively communicated with guests or team members. Practise how you would greet guests warmly and respond to their requests. This will help you demonstrate your positive attitude and ability to work under pressure.
✨Highlight Your Organisational Skills
Being methodical and well-organised is crucial for a Lodge Checker. Prepare to share specific instances where your organisational skills made a difference in your previous roles. This could be managing cleaning supplies or coordinating tasks during busy periods.
✨Prepare for Scenario Questions
Expect questions about how you would handle various situations, like reporting defects or dealing with lost property. Think through these scenarios beforehand and be ready to explain your thought process. This will show that you're proactive and can think on your feet.