At a Glance
- Tasks: Deliver top-notch customer service and ensure a clean, safe environment for guests and members.
- Company: Join a vibrant team at a newly refurbished Leisure Club.
- Benefits: Flexible shifts, training opportunities, and a chance to gain fitness qualifications.
- Other info: Diverse workplace with opportunities for personal and professional growth.
- Why this job: Be part of a fun team that creates memorable experiences for guests.
- Qualifications: Great communication skills and a passion for teamwork are essential.
The predicted salary is between 12 - 15 £ per hour.
24 Hours per week - various shift patterns to include weekend working on a rota basis. We have an exciting opportunity for a Leisure Club Assistant to join our team as we re-open our Leisure Club, following a £2 Million refurbishment investment. Seeking an individual passionate about offering great customer service and ensuring high levels of cleanliness, safety, and happiness for Guests and Members.
Responsibilities
- Offer a consistently high standard of customer service to all our club members and Owners, making them feel encouraged and valued, and achieving our important metrics.
- Handle enquiries for new memberships, including setting up appointments to view the facilities.
- Coordinate and implement children’s activities during school holidays.
- Perform reception and administrative tasks.
- Conduct water testing and pool plant duties to ensure the highest standards of water quality and safety.
- Merchandise products to increase sales.
- Manage spa bookings and handle payments.
- Align with the cleaning schedules to maintain cleanliness.
- Report lost property, accidents, maintenance issues, or other incidents.
- Be proactive in ensuring all members and guests are acknowledged in a timely and appropriate manner.
- Ensure member and guest access to towels and consumables is uninterrupted.
- Address any member problems effectively and refer any unresolved issues to your supervisor.
- Demonstrate an awareness of customer priorities and anticipate needs.
- Action all guest requests in a friendly and efficient manner.
- Be aware of company policy and legal requirements that affect your role and always respect the privacy of our members and guests.
- Ensure your activity always considers the health and safety of members and colleagues, and that appropriate warning signs are visible where you are working.
- It is a requirement of the job to attend annual Pool Responder training. You will also be required to be a trained First Aider; training will be provided, and for your development, there will be the opportunity to gain fitness qualifications!
Qualifications
- Excellent communication skills.
- Excellent team working skills.
- Excellent grooming standards.
Preferred Qualifications
- Pool Attendant / Responder/ Lifeguard.
- Experience working as part of a team.
- First Aid at Work.
- Pool Plant Experience.
Hilton Grand Vacations team members help Guests worldwide have memorable vacation experiences. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We accommodate individuals with disabilities for job application, interviews, performing essential functions, and receiving employment benefits.
Leisure Club Assistant - Part Time in Ballater employer: Hilton Grand Vacations
Join our dynamic team at the newly refurbished Leisure Club, where we prioritise exceptional customer service and a welcoming atmosphere for all members and guests. With a commitment to employee development, including opportunities for fitness qualifications and comprehensive training, we foster a supportive work culture that values teamwork and personal growth. Located in a vibrant community, our part-time Leisure Club Assistant role offers flexible shifts and the chance to be part of an exciting re-opening, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Club Assistant - Part Time in Ballater
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Leisure Club and its recent refurbishment. This shows you’re genuinely interested and helps you tailor your answers to fit their vibe.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can highlight your customer service skills and teamwork experience, as these are key for the Leisure Club Assistant role.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, especially in a customer-facing role like this one, so show them you mean business!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Leisure Club Assistant - Part Time in Ballater
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through! We want to see that you genuinely care about making our members and guests feel valued and happy.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience, especially in customer service or leisure roles. We love seeing how your skills align with what we’re looking for in a Leisure Club Assistant.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences are easy to spot. No need for fluff—just show us what you’ve got!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Hilton Grand Vacations
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Leisure Club Assistant. Familiarise yourself with customer service standards, safety protocols, and the specific tasks mentioned in the job description. This will help you demonstrate your enthusiasm and readiness to contribute.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you went above and beyond for customers. Think about how you can make members feel valued and how you would handle any issues that arise.
✨Dress to Impress
Grooming standards are important in this role, so dress smartly for your interview. Aim for a polished look that reflects the professionalism expected in a leisure club environment. This shows that you take the opportunity seriously and understand the importance of presentation.
✨Be Ready for Practical Questions
Expect questions that assess your ability to handle real-life scenarios, such as managing pool safety or coordinating activities for children. Think through how you would approach these situations and be prepared to discuss your thought process during the interview.
