At a Glance
- Tasks: Support daily operations, onboard new team members, and ensure exceptional guest experiences.
- Company: Join a vibrant resort team focused on delivering top-notch service.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth.
- Other info: Fast-paced environment with plenty of opportunities to shine and develop your career.
- Why this job: Be a key player in creating memorable experiences for guests and team members.
- Qualifications: Strong organisational skills, excellent communication, and a passion for customer service.
The predicted salary is between 31500 - 38500 £ per year.
Description
To support the day-to-day operations of the business by assisting with team onboarding, coordinating accommodation operations, maintaining high service standards, and supporting to deliver exceptional owner, guest and team member experiences.
Responsibilities
Reporting to the Resort Manager, the main job duties are to support the day-to-day operations of the business by assisting with team onboarding, coordinating accommodation operations, maintaining high service standards, and supporting to deliver exceptional owner, guest and team member experiences.
- Assist with the onboarding of new team members, ensuring all required documentation and training are completed.
- Coordinate and manage staff uniforms, including issuing, tracking, and maintaining inventory.
- Conduct team member inductions and ensure employees understand company policies, procedures, and service standards.
Create, update, and maintain room maps and accommodation layouts.
- Coordinate room allocations to maximise occupancy and operational efficiency.
- Conduct routine room inspections to ensure cleanliness, maintenance, safety, and presentation standards are consistently met.
- Respond to and resolve complaints raised by owners, members and guests staying at the resort promptly, professionally, and effectively, ensuring client satisfaction and a positive outcome.
- Facilitate and participate in Meet the Manager sessions, engaging with owners and guests to gather feedback, build relationships, and enhance the guest experience.
- Support the daily operation of the property, including supervising staff, monitoring service delivery, handling operational issues, and ensuring compliance with company policies and procedures.
- Maintain accurate operational records, including onboarding documentation, room allocations, inspections, and incident reports.
- Liaise with internal departments to ensure efficient communication and smooth daily operations.
- Perform other administrative and operational duties as required.
Qualifications
To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:
- Strong organizational and time management skills.
- Excellent communication and interpersonal skills.
- Ability to motivate and lead a team.
- Proven customer service and complaint resolution abilities.
- Ability to work independently and collaboratively in a fast-paced environment.
- High attention to detail and strong problem-solving skills.
- Proficiency in Microsoft Office.
Manager Duty in Aberfeldy employer: Hilton Grand Vacations
Thurnham Hall is an exceptional employer that prioritises employee well-being and growth, offering a flexible working pattern and a host of benefits including exclusive discounts across Europe and generous holiday entitlement. Our vibrant work culture encourages collaboration and inclusivity, ensuring that every team member feels valued while enjoying access to modern leisure facilities and comprehensive training opportunities. Join us in creating memorable experiences for our guests in the beautiful setting of Lancaster.
StudySmarter Expert Advice🤫
We think this is how you could land Manager Duty in Aberfeldy
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hilton Grand Vacations. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hilton Grand Vacations
Don't be shy about reaching out to Hilton Grand Vacations directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Manager Duty in Aberfeldy
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hilton Grand Vacations and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hilton Grand Vacations
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
