Head of Maintenance in Aberfeldy

As Head of Maintenance you are responsible for the effective management of all facilities and maintenance operations within the resort, ensuring the smooth running of the Maintenance & Grounds Department through managing and supervising staff, contracts, planning, energy conservation and liaising with the Resort Manager. You will care about your property and lead your team daily to resolve issues as they arise while maintaining the quality of the resort through proactive maintenance schedules.

Responsibilities

• Leading the Maintenance Team in the day-to-day maintenance operation of the resort including service standards, equipment schedule, and work schedules.
• Deal with recruitment, induction, training and appraisals for team members.
• Schedule the team in line with planned and routine activities to deliver optimal levels of productivity.
• Provide the team with a clear purpose, motivate and support with relevant learning ensuring the team has the appropriate tools and equipment to deliver the service required to external and internal customers, and lead by example at all times.
• Provide constant feedback on individual and team performance. Observe, coach and provide the team with the clear purpose they require and support relevant learning and continued development.
• Prepare a rolling preventative maintenance program and ensure appropriate/relevant resources for delivery and checking on contractor performance.
• Maintenance of all Resort fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise.
• Make recommendations to the Resort Manager regarding refurbishment expenditure.
• Monitor Key Performance Indicators for the Maintenance Department and take corrective action, as required, to improve equipment inventory, quality audit, productivity, and other objectives.
• Maintain asset registers, plant/equipment servicing records and effective planning and checking on daily, weekly, monthly and periodic activity.
• Ensure compliance with all relevant company policy and all property/plant legal obligation/regulatory regulations.
• Ensure that reactive works are prioritised, completed and closed effectively through working with and supporting your team.
• Control supplies, stock levels and budgets for spares/parts by means of monthly stock checks.
• Support the Sustainability Ambassador to achieve ESG Goals.
• Follow procedures relating to energy conservation.

Qualifications

• Must be computer literate, proficient in Microsoft Word, Excel and Outlook.
• Hands-on experience of building trades, DIY and/or house maintenance.
• Previous experience in a similar role.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Team player – collaborative, flexible, fun and dynamic.
• Full UK Driving Licence.

To Be Considered For This Role, You Should Have

• Confirmed experience in a maintenance or facilities management role.
• Strong leadership and team management skills.
• Excellent organisational and planning abilities.
• Knowledge of health and safety regulations.
• Validated competence in financial analysis and budget management.
• Outstanding communication and social skills.
• A dedication to delivering world-class service.

Why Join Us?

At Hilton Grand Vacations, we believe in encouraging a collaborative and inclusive work environment. As a member of our team, you will have the opportunity to grow professionally and contribute to crafting unforgettable vacation experiences for our guests. We offer competitive compensation, excellent benefits, and an encouraging workplace culture.