C&B Operations Assistant Manager in Street

Street Full-Time No home office possible

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EOE/AA/Disabled/Veterans

This is the occasion you have been waiting for

WELCOME TO A WORLD OF OPPORTUNITIES – No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. \\\”To share the light and warmth of hospitality\\\”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

A WORLD OF REWARDS

Smart uniform provided

Free and healthy meals when on duty

Grow your Career

Personal Development programmes designed to support you at every step of your career

A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https\\)

Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

Team Member Referral Program

High street discounts\\: with Perks at Work

Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)

An Assistant Conference and Banquet Manager is responsible for assisting with the management of Conference and Banqueting operations to deliver an excellent Guest and Member experience while ensuring department targets are met.

What will I be doing?

As an Assistant Conference and Banquet Manager, you will be responsible for assisting with the management of Conference and Banqueting operations to deliver an excellent Guest and Member experience. An Assistant Conference and Banquet Manager will also be required to set budgets and provide leadership to the team to ensure targets are met. Specifically, you will be responsible for performing the following tasks to the highest standards:

Assist in managing Conference and Banqueting operations

Maintain exceptional levels of customer service

Evaluate guest satisfaction levels with a focus on continuous improvement

Propose ideas to build the range and quality of Conference and Banquet

Optimise sales and contain costs, identifying any areas for action

Set achievable budgets and other short- and long-term functional goals

Provide effective leadership to the Conference and Banquet teams to ensure targets are met and exceeded both for the hotel and individual development

Maintain good communication and work relationships in all hotel areas and with external customers and suppliers

Ensure staffing levels meet business demands

Ensure training is carried out on an ongoing basis

Ensure communication meetings are conducted and post-meeting minutes generated

Manage staff performance issues in compliance with company policies and procedures

Recruit, manage, train and develop the Front Office team

Assist other departments wherever necessary

What are we looking for?

An Assistant Conference and Banquet Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Strong knowledge of hotel/leisure/service sector

Record of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty

Exceptional communication skills

Exceptional leadership skills to create a winning team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Conference and Banquet Operations experience in a managerial position in hotel/Events Centre or similar

Degree or diploma in Hotel Management or equivalent

Passion for delivering exceptional levels of guest service

Want to know more about this job?

Contact Sandi directly in our Recruitment Team on

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON

HospitalityIntegrityLeadershipTeamworkOwnershipNow

Maybe it\’s all the little things we do to show we care. From thoughtful touches and friendly service to our warm chocolate chip cookie welcome, we are here to make your stay as comfortable as possible right from the start.

Find out more about all our brands and hotels – Hilton Brands | Global Hospitality Company