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- Tasks: Deliver exceptional experiences to VIP guests and ensure their stay is unforgettable.
- Company: Join the iconic London Hilton on Park Lane, a leader in luxury hospitality.
- Benefits: Enjoy competitive pay, career growth, travel discounts, and 28+ days holiday.
- Why this job: Be part of a team that creates heartfelt experiences and makes history.
- Qualifications: Passion for customer service and strong communication skills required.
- Other info: Dynamic work environment with opportunities for personal development and fun.
The predicted salary is between 10 - 15 £ per hour.
Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer, whether it be musicals, Royal Parks or world famous landmarks. Find us overlooking Hyde Park, within half a mile of Green Park and Buckingham Palace, and only one tube stop from Big Ben and the London Eye. Soaring high above the city streets, the hotel is famed for its unparalleled five star luxury. With 453 spacious guest rooms, including 56 suites and a Penthouse Suite, there is something for all.
The 28th floor restaurant, Galvin at Windows, offers fine dining and views spanning London. On the same floor, 10 Degrees Sky Bar serves expertly crafted mixology. The ground level is home to Podium Restaurant and bar, where breakfast, lunch, dinner and award winning afternoon tea is served. There is also a Champagne bar - CC Bar, and in the basement, Trader Vic's - London's only Polynesian-themed restaurant and bar. The hotel is also home to Wyld by Nature; an eco-friendly nightclub with sustainability at its core. Furthermore, the first floor has undergone a renovation which was completed April 2022. This includes the iconic Grand Ballroom, Wellington & Harvest Ballroom and the Executive Lounge.
Here at London Hilton on Park Lane, we create heartfelt experiences for all our Guests and meaningful opportunities for all our Team Members. This has led to Hilton being consistently recognised as "Great Places to Work." This is not just a job. We offer you an exceptional career alongside a path to self-discovery and growth.
Salary: £12.50 Per Hour
BENEFITS
- Working for the UK's #1 Great Places to Work in hospitality
- Personal Development: programmes at all levels to support your career
- Grow your career whilst having fun
- Travel and food discounts with Hilton
- Holiday: 28 days including bank holidays (increasing yearly to max 33)
- Pension scheme, discounted dental and health cover
- High street discounts: with Perks at Work
- Meals on duty
- Company supplied uniform
You will join the Executive Lounge Team. You enjoy delivering a VIP experience to every guest, going above and beyond to make their stay a memorable one. You will act as a main point of contact for our VIP guests, liaising with all departments throughout the hotel to exceed their expectations. Are you an ambitious hotelier? Do you have passion for exceptional customer service, excellent communication, complaint handling, and problem solving skills? Then this is the job for you.
WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON
Hospitality Integrity Leadership Teamwork Ownership Now. The most recognized name in the industry, Hilton remains synonymous with the word "hotel." From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.
Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company.
Guest Experience Executive in London employer: Hilton Global Foundation
Contact Detail:
Hilton Global Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Executive in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in hospitality. They might have insider info on openings or can put in a good word for you.
✨Tip Number 2
Show up in person! If you're nearby, pop into the hotel and ask to speak with someone from the HR team. A friendly face can make a lasting impression.
✨Tip Number 3
Tailor your approach! When you apply through our website, make sure to highlight your customer service skills and any relevant experience that aligns with the Guest Experience Executive role.
✨Tip Number 4
Follow up! After applying, don’t be shy about sending a quick email to check on your application status. It shows your enthusiasm and keeps you on their radar.
We think you need these skills to ace Guest Experience Executive in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences where you went above and beyond for guests, as this aligns perfectly with our mission at Hilton.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Guest Experience Executive role. Highlight relevant skills like communication and problem-solving, and don’t forget to mention any experience with VIP guests!
Be Authentic: We value authenticity, so be yourself in your application. Share your unique story and what makes you a great fit for our team. We want to know the real you!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details about the role and our amazing benefits there.
How to prepare for a job interview at Hilton Global Foundation
✨Know Your Guest Experience
Before the interview, dive deep into what makes a great guest experience. Familiarise yourself with Hilton's values and how they translate into exceptional service. Think about specific examples from your past where you went above and beyond for a customer.
✨Dress to Impress
Since you're applying for a role in a luxury hotel, make sure to dress smartly and professionally. A polished appearance shows that you understand the importance of first impressions, especially in hospitality.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle complaints. Prepare by thinking of scenarios where you successfully resolved issues or enhanced a guest's experience. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through. Share why you love working with people and how you can contribute to creating memorable experiences for guests. Authenticity goes a long way in making a connection with your interviewers.