At a Glance
- Tasks: Deliver exceptional experiences to VIP guests and ensure their stay is unforgettable.
- Company: Join the iconic London Hilton on Park Lane, a leader in luxury hospitality.
- Benefits: Enjoy competitive pay, career growth, travel discounts, and 28+ days holiday.
- Other info: Work in a dynamic environment with opportunities for personal development.
- Why this job: Be part of a team that creates heartfelt experiences and makes history.
- Qualifications: Passion for customer service, strong communication, and problem-solving skills.
The predicted salary is between 10 - 15 £ per hour.
Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer, whether it be musicals, Royal Parks or world famous landmarks. Find us overlooking Hyde Park, within half a mile of Green Park and Buckingham Palace, and only one tube stop from Big Ben and the London Eye. Soaring high above the city streets, the hotel is famed for its unparalleled five star luxury. With 453 spacious guest rooms, including 56 suites and a Penthouse Suite, there is something for all.
The 28th floor restaurant, Galvin at Windows, offers fine dining and views spanning London. On the same floor, 10 Degrees Sky Bar serves expertly crafted mixology. The ground level is home to Podium Restaurant and bar, where breakfast, lunch, dinner and award winning afternoon tea is served. There is also a Champagne bar - CC Bar, and in the basement, Trader Vic's - London's only Polynesian-themed restaurant and bar. The hotel is also home to Wyld by Nature; an eco-friendly nightclub with sustainability at its core. Furthermore, the first floor has undergone a renovation which was completed April 2022. This includes the iconic Grand Ballroom, Wellington & Harvest Ballroom and the Executive Lounge.
Here at London Hilton on Park Lane, we create heartfelt experiences for all our Guests and meaningful opportunities for all our Team Members. This has led to Hilton being consistently recognised as "Great Places to Work." This is not just a job. We offer you an exceptional career alongside a path to self-discovery and growth.
Salary: £12.50 Per Hour
BENEFITS
- Working for the UK's #1 Great Places to Work in hospitality
- Personal Development: programmes at all levels to support your career
- Grow your career whilst having fun
- Travel and food discounts with Hilton
- Holiday: 28 days including bank holidays (increasing yearly to max 33)
- Pension scheme, discounted dental and health cover
- High street discounts: with Perks at Work
- Meals on duty
- Company supplied uniform
You will join the Executive Lounge Team. You enjoy delivering a VIP experience to every guest, going above and beyond to make their stay a memorable one. You will act as a main point of contact for our VIP guests, liaising with all departments throughout the hotel to exceed their expectations. Are you an ambitious hotelier? Do you have passion for exceptional customer service, excellent communication, complaint handling, and problem solving skills? Then this is the job for you.
WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON
Hospitality Integrity Leadership Teamwork Ownership Now. The most recognized name in the industry, Hilton remains synonymous with the word "hotel." From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.
Guest Experience Executive in Hilton employer: Hilton Global Foundation
London Hilton on Park Lane is an exceptional employer located in the vibrant heart of Mayfair, offering a unique blend of luxury and career growth opportunities. With a commitment to creating heartfelt experiences for guests and meaningful development for team members, employees enjoy extensive benefits including personal development programmes, travel discounts, and a supportive work culture that prioritises teamwork and integrity. Join us to be part of a renowned hospitality brand where your passion for customer service can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Executive in Hilton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hilton Global Foundation. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hilton Global Foundation
Don't be shy about reaching out to Hilton Global Foundation directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Experience Executive in Hilton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hilton Global Foundation and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hilton Global Foundation
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
