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- Tasks: Assist in managing Conference and Banqueting operations for exceptional guest experiences.
- Company: Join Hilton, a global leader in hospitality with a culture of inclusiveness.
- Benefits: Smart uniform, free meals, career growth, and team member discounts.
- Why this job: Make a real impact in hospitality while developing your career.
- Qualifications: Experience in Conference and Banquet operations and strong leadership skills.
- Other info: Dynamic environment with opportunities for personal development and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
WELCOME TO A WORLD OF OPPORTUNITIES - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal: "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
A WORLD OF REWARDS:
- Smart uniform provided
- Free and healthy meals when on duty
- Grow your Career
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- High street discounts with Perks at Work
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
An Assistant Conference and Banquet Manager is responsible for assisting with the management of Conference and Banqueting operations to deliver an excellent Guest and Member experience while ensuring department targets are met.
What will I be doing?
As an Assistant Conference and Banquet Manager, you will be responsible for assisting with the management of Conference and Banqueting operations to deliver an excellent Guest and Member experience. You will also be required to set budgets and provide leadership to the team to ensure targets are met. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Assist in managing Conference and Banqueting operations
- Maintain exceptional levels of customer service
- Evaluate guest satisfaction levels with a focus on continuous improvement
- Propose ideas to build the range and quality of Conference and Banquet
- Optimise sales and contain costs, identifying any areas for action
- Set achievable budgets and other short- and long-term functional goals
- Provide effective leadership to the Conference and Banquet teams to ensure targets are met and exceeded both for the hotel and individual development
- Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
- Ensure staffing levels meet business demands
- Ensure training is carried out on an ongoing basis
- Ensure communication meetings are conducted and post-meeting minutes generated
- Manage staff performance issues in compliance with company policies and procedures
- Recruit, manage, train and develop the Front Office team
- Assist other departments wherever necessary
What are we looking for?
An Assistant Conference and Banquet Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Strong knowledge of hotel/leisure/service sector
- Record of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty
- Exceptional communication skills
- Exceptional leadership skills to create a winning team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Conference and Banquet Operations experience in a managerial position in hotel/Events Centre or similar
- Degree or diploma in Hotel Management or equivalent
- Passion for delivering exceptional levels of guest service
Want to know more about this job? Contact Sandi directly in our Recruitment Team.
WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON: Hospitality, Integrity, Leadership, Teamwork, Ownership.
Maybe it's all the little things we do to show we care. From thoughtful touches and friendly service to our warm chocolate chip cookie welcome, we are here to make your stay as comfortable as possible right from the start.
C&B Operations Assistant Manager in Hilton employer: Hilton Global Foundation
Contact Detail:
Hilton Global Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land C&B Operations Assistant Manager in Hilton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. We want to see how you fit into our world of hospitality, so think about how your experiences align with our mission to share the light and warmth of hospitality.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. We want you to shine when it’s your turn to impress us, so don’t skip this step!
✨Tip Number 4
Apply through our website for the best chance at landing the role. We keep an eye on applications that come directly from our site, so make sure you’re putting your best foot forward there!
We think you need these skills to ace C&B Operations Assistant Manager in Hilton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the C&B Operations Assistant Manager role. Highlight your leadership abilities and any relevant experience in conference and banquet operations to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about hospitality and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Whether it’s improving guest satisfaction or managing budgets effectively, we want to see how you've made a difference in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Hilton Global Foundation
✨Know Your Stuff
Make sure you brush up on your knowledge of the hotel and leisure sector, especially around Conference and Banquet operations. Familiarise yourself with common industry terms and trends, as well as the specific offerings of the company you're interviewing with.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience. Think about times when you've successfully managed a team or improved customer satisfaction. Be ready to discuss how you can motivate and develop your team to meet targets.
✨Communicate Effectively
Practice your communication skills before the interview. You’ll need to demonstrate exceptional communication abilities, so consider role-playing with a friend or family member. Focus on being clear, concise, and engaging in your responses.
✨Bring Ideas to the Table
Think of innovative ideas you could propose to enhance the Conference and Banquet offerings. This shows your proactive approach and passion for the role. Be prepared to discuss how these ideas could improve guest satisfaction and drive profitability.
