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- Tasks: Create memorable experiences for guests and provide exceptional customer service.
- Company: Join the world-renowned Hilton team, known for its hospitality and inclusiveness.
- Benefits: Competitive hourly wage, free meals, career development, and discounts on travel and dining.
- Why this job: Be part of a passionate team and make a real difference in guests' experiences.
- Qualifications: Friendly, positive attitude and eagerness to work in a team.
- Other info: Enjoy 28 days holiday, modern team areas, and excellent growth opportunities.
The predicted salary is between 11 - 12 £ per hour.
WELCOME TO A WORLD OF OPPORTUNITIES - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal: "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
A WORLD OF REWARDS:
- Hourly salary of £11.66
- Smart uniform provided and laundered
- Free and healthy meals when on duty
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- High street discounts with Perks at Work
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Discounted dental and health cover
- Free Parking
- Subsidised Taxi Scheme
- Guest Experience Day after successfully passing probation
- Modern and inclusive Team Member's areas
You will join the Front Office team, working in the Reception area of the hotel. You enjoy creating memorable experiences for our guests, ensuring the warmest welcome, demonstrating exceptional levels of customer service and great knowledge of all room categories and hotel facilities.
Are you friendly, positive, passionate and eager to be part of a team of likeminded professionals? Then this is the job for you.
WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON:
- Hospitality
- Integrity
- Leadership
- Teamwork
- Ownership
The most recognized name in the industry, Hilton remains synonymous with the word "hotel." From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.
Guest Service Agent in Heathrow employer: Hilton Global Foundation
Contact Detail:
Hilton Global Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Agent in Heathrow
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Hilton's values and mission. This way, you can show how your passion for hospitality aligns with their goal of creating memorable experiences.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your customer service skills.
✨Tip Number 3
Dress to impress! Make sure you wear a smart uniform that reflects the professionalism of the hospitality industry. First impressions matter, so look the part to show you're ready to join the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds!
We think you need these skills to ace Guest Service Agent in Heathrow
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences that highlight your customer service skills and how you create memorable moments for guests. We want to see that you're as excited about this role as we are!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Guest Service Agent position. Highlight relevant experience and skills that match the job description. We appreciate when applicants take the time to show us why they’re a perfect fit for our team!
Be Authentic: Don’t be afraid to let your personality come through in your application. We value authenticity and want to know the real you! Share your unique qualities and what makes you a great addition to our inclusive team.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our amazing team!
How to prepare for a job interview at Hilton Global Foundation
✨Know Your Stuff
Familiarise yourself with the hotel and its services. Understand the different room categories and facilities available. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Personality
As a Guest Service Agent, your personality is key! Be friendly, positive, and enthusiastic during the interview. Share examples of how you've created memorable experiences for guests in the past to demonstrate your passion for hospitality.
✨Prepare for Common Questions
Think about common interview questions related to customer service and teamwork. Prepare specific examples from your previous experiences that highlight your skills in these areas. This will help you articulate your answers clearly and effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
