At a Glance
- Tasks: Welcome guests, manage seating, and ensure an excellent experience at events.
- Company: Join Hilton Birmingham Metropole, a leader in global hospitality.
- Benefits: Enjoy competitive pay, free meals, and amazing discounts on travel and dining.
- Other info: Opportunities for personal development and career growth in a supportive environment.
- Why this job: Be part of a dynamic team and make memorable experiences for guests.
- Qualifications: Positive attitude, good communication skills, and a commitment to customer service.
The predicted salary is between 10 - 16 £ per hour.
The Hilton Birmingham Metropole is now recruiting for 3 Conference and Events Operations Hosts to join our Events team. A Conference and Event Operations Host is responsible for assisting with set-ups and seating as well as managing queries to deliver an excellent Guest and Member experience while contributing to meeting departmental targets.
Rate of pay: £10/hour
A WORLD OF REWARDS
- Smart uniform provided and laundered
- Free and healthy meals when on duty
- Grow your Career: Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- High street discounts with Perks at Work
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Discounted dental and health cover
- Discounted Car Parking
- Up to 4 weeks temporary accommodation if relocating at a discounted rate
- Modern and inclusive Team Member's areas
What will I be doing?
As a Conference and Event Operations Host, you are responsible for assisting with set-ups and seating as well as managing queries to deliver an excellent Guest and Member experience. A Conference and Event Operations Host will also be required to contribute to reaching departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Welcome guests in a polite and friendly manner
- Coordinate seating for customers
- Up-sell with latest departmental incentives
- Manage Conference and Banquet set-ups
- Ensure guests are billed accurately
- Follow cash handling procedures
- Manage guest queries in a timely and efficient manner
- Comply with company brand standards
- Strive to achieve departmental targets as part of the team
- Ensure cleanliness of work areas
- Comply with hotel security, fire regulations and all health and safety legislation
- Comply with local licensing laws
- Assist other departments wherever necessary and maintain good working relationships
- Be environmentally aware
What are we looking for?
A Conference and Event Operations Host serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude
- Good communication skills
- Committed to delivering high levels of customer service
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Food and Beverage and/or industry experience
- Knowledge of Food Hygiene Regulations
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all.
Conference and Event Operations Host/ess in Birmingham employer: Hilton Global Foundation
The Hilton Birmingham Metropole is an exceptional employer, offering a vibrant work culture that prioritises personal development and career growth. With benefits such as free meals, generous holiday allowances, and a supportive team environment, employees are empowered to thrive while contributing to memorable guest experiences in a leading global hospitality setting.
StudySmarter Expert Advice🤫
We think this is how you could land Conference and Event Operations Host/ess in Birmingham
✨Tip Number 1
Get to know the venue! Familiarise yourself with the Hilton Birmingham Metropole layout and facilities. This will help you answer guest queries confidently and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills. As a Conference and Event Operations Host, you'll be interacting with guests and team members all the time. Role-play different scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show off your flexibility! Be ready to adapt to various situations, whether it's managing last-minute changes or working with different teams. Highlight this adaptability during your interviews to impress the hiring managers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Hilton team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Conference and Event Operations Host/ess in Birmingham
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference and show us that you’re a great fit for our team.
Tailor Your Application:Make sure to tailor your application to the Conference and Event Operations Host role. Highlight any relevant experience or skills that match the job description. This shows us that you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great candidate for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy and straightforward – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Hilton Global Foundation
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Conference and Event Operations Host. Familiarise yourself with tasks like managing guest queries, coordinating seating, and ensuring cleanliness. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Customer Service Skills
Since this position is all about delivering excellent guest experiences, be prepared to share examples of how you've provided top-notch customer service in the past. Think of specific situations where you went above and beyond to help a guest or resolve an issue.
✨Dress to Impress
First impressions matter! Make sure you arrive in smart attire that reflects the grooming standards expected at Hilton. A polished appearance shows that you take the opportunity seriously and are ready to represent the brand.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about team dynamics, training opportunities, or how success is measured in the department. This not only demonstrates your enthusiasm but also helps you gauge if the role is the right fit for you.
