At a Glance
- Tasks: Supervise front office operations and create memorable guest experiences.
- Company: Join Hilton Glasgow, voted UK's #1 Great Place to Work 2025!
- Benefits: Competitive salary, free meals, career growth, and high street discounts.
- Other info: Enjoy a modern work environment with excellent perks and development opportunities.
- Why this job: Be part of a passionate team making every guest's stay magical.
- Qualifications: Experience in customer service and leadership skills preferred.
The predicted salary is between 28500 - 30000 € per year.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!
There is a saying in Glasgow 'The People Make Glasgow' and at Hilton Glasgow it is the team that makes it great. We support you, we encourage you, we work together, we are passionate about the Hotel and Guest experience and this is what keeps us here!
A WORLD OF REWARDS
- Salary £13.71
- Smart uniform provided
- Free and healthy meals when on duty
- Grow your Career! Personal Development programs are designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programs
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- High street discounts: with Perks at Work
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Discounted dental and health cover
- Free Parking (depending on availability)
- Guest Experience Day after successfully passing probation
- Modern and inclusive Team Member's areas
You will join the Front Office team, working in the Reception area of the hotel, 20 hours per week. You enjoy supervising and delivering front office operations smoothly and efficiently, dealing with guests' queries and complaints, and creating memorable experiences for our guests and colleagues.
Are you an ambitious hotelier, with some experience leading a team or ready for your first leadership position? Do you have a passion for exceptional customer service, excellent communication, coaching, and problem-solving skills? Then this is the job for you!
EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.
Front Office Supervisor - Part-time in Glasgow employer: Hilton Glasgow
At Hilton Glasgow, we pride ourselves on being a supportive and inclusive employer, where our team members are at the heart of everything we do. With a focus on personal development, competitive benefits, and a vibrant work culture, we offer a unique opportunity for growth in the hospitality industry. Join us to be part of a passionate team dedicated to creating memorable experiences for our guests while enjoying perks like discounted travel and generous holiday allowances.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor - Part-time in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at Hilton or similar places. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for customer service shine through. Share stories that highlight your problem-solving skills and how you've created memorable experiences for guests.
✨Tip Number 3
Research the company culture! Dive into Hilton's values and what makes them tick. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Hilton family right from the start!
We think you need these skills to ace Front Office Supervisor - Part-time in Glasgow
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating memorable experiences for our guests.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience and skills that match the Front Office Supervisor role. We love seeing how your past roles have prepared you for this position, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and your key points stand out. This helps us get a quick sense of who you are and what you bring to the table.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hilton Glasgow
✨Know the Company Culture
Before your interview, take some time to research Hilton's values and culture. They pride themselves on teamwork and exceptional guest experiences, so be ready to discuss how you can contribute to that environment.
✨Showcase Your Leadership Skills
As a Front Office Supervisor, you'll need to demonstrate your ability to lead a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts, highlighting your coaching and problem-solving skills.
✨Prepare for Customer Service Scenarios
Expect questions about handling guest complaints and queries. Think of specific situations where you turned a negative experience into a positive one, showcasing your commitment to exceptional customer service.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This shows your interest in the role and the company. You might ask about their training programs or how they support career growth within the team.
