At a Glance
- Tasks: Lead hotel operations, manage teams, and optimise performance in a dynamic environment.
- Company: Renowned five-star hotel in Gdansk with a strong legacy in hospitality.
- Benefits: Competitive salary, performance bonuses, healthcare, and growth opportunities.
- Other info: Join a family-owned company with a rich history and commitment to quality.
- Why this job: Make a real impact in a prestigious hotel and shape its future success.
- Qualifications: 5+ years in hotel management, strong financial acumen, and team leadership skills.
The predicted salary is between 60000 - 80000 € per year.
This role will be located in Poland, Gdansk. It is a role for someone who wants to take real ownership of operations, performance, and team management.
The scope of responsibilities includes:
- Operational management of the hotel (Front Office, Housekeeping, F&B, SPA)
- Responsibility for budget delivery and cost control
- Weekly monitoring of operational and financial performance
- Optimization of productivity and staffing structure
- Cooperation with the management board in business decision-making
- Team development and organizational stabilization
- Supervision of administrative and compliance areas
- Cooperation with the technical department regarding investments and renovation projects
The position offers rapid growth in the scope of responsibility depending on performance and organizational fit.
Key Operational Qualities include:
- Exceptionally high attention to cleanliness standards and operational details
- Ability to maintain a high-quality property standard regardless of natural wear and tear
- Strong ability to quickly identify and eliminate operational shortcomings
- Experience working closely with technical/maintenance departments, including supervision of renovation and investment projects
- Ability to enforce standards without creating tension within the team
Financial Package includes a competitive base salary and a substantial annual performance bonus representing a significant portion of total annual compensation, based on budget achievement.
As a Deputy General Manager, we are looking for a person who:
- Has a minimum of 5 years of director-level experience in an international or chain hotel environment (General Manager, Deputy General Manager, Operations Director, Rooms Division Manager)
- Has experience managing a property with 80-250 rooms
- Has a strong understanding of operational finance (P&L, cost control, cash flow management)
- Preferably has at least basic practical knowledge of Food & Beverage operations
- Is analytical, process-oriented, and data-driven
- Demonstrates high personal culture and maturity in team management
- Is mentally resilient and consistent under pressure
- Is open to new technologies, including AI and process optimization
Personality Profile:
- Calm, balanced, and not driven by the need for personal exposure
- A natural and quiet authority
- Results-oriented, but without an aggressive management style
- Able to work closely with the management board in a high-responsibility environment
- Capable of building a stable and engaged team
Language required: English
The company manages one of the most recognized and well-established five-star hotel properties in Poland. For more than 16 years, the hotel has maintained its position as a market leader in Gdansk, both in terms of operational performance and guest reputation. The property has built a strong brand based on quality, consistency, and a high standard of service. Food & Beverage is a core part of the hotel's DNA and one of its key differentiators. The property has recently undergone an extensive modernization process and is currently in excellent operational condition. Ownership continues to invest consistently in both development and quality maintenance. The hotel is part of a family-owned company operating in the industry for four generations, with strong traditions in hospitality and gastronomy. It was one of Hilton's first partners in Europe, which significantly shaped its operational standards and approach to quality. This is not a build-from-scratch project; it is a well-established organization with a strong market position that requires stable leadership, continuous optimization, and long-term strategic development.
Deputy General Manager employer: Hilton Gdansk
As a Deputy General Manager at our prestigious five-star hotel in Gdansk, you will be part of a family-owned company with a rich history in hospitality, offering a supportive work culture that values employee growth and development. With competitive benefits including healthcare insurance and a substantial performance bonus, you will have the opportunity to make a real impact on business performance while working in a well-established environment that prioritises quality and consistency. Join us to lead a dedicated team in a property renowned for its operational excellence and guest satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy General Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in hotel management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase why you're the perfect fit for the Deputy General Manager role.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Focus on your leadership style and how you've successfully managed teams and operations in the past. We want to see your personality shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Deputy General Manager
Some tips for your application 🫡
Show Your Experience:Make sure to highlight your director-level experience in the hotel industry. We want to see how your background aligns with our needs, especially if you've managed properties similar to ours.
Be Specific About Achievements:When discussing your past roles, focus on specific achievements related to operational management and financial performance. Numbers speak volumes, so include any budget successes or improvements you've made.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the qualities we’re looking for in a Deputy General Manager. Show us you understand our brand and values.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Hilton Gdansk
✨Know Your Operations Inside Out
Make sure you have a solid grasp of hotel operations, especially in areas like Front Office, Housekeeping, and F&B. Brush up on your knowledge of operational finance too, as you'll need to discuss budget delivery and cost control during the interview.
✨Showcase Your Leadership Style
Prepare to talk about your experience in team management and how you've developed teams in the past. Highlight your calm and balanced approach, and be ready to share examples of how you've maintained high standards without creating tension.
✨Be Data-Driven
Since this role requires an analytical mindset, come prepared with examples of how you've used data to optimise productivity and performance. Discuss any tools or technologies you've implemented to enhance operations, especially if they relate to AI or process optimisation.
✨Demonstrate Your Problem-Solving Skills
Think of specific instances where you've quickly identified and resolved operational shortcomings. This will show your ability to maintain high-quality property standards and your resilience under pressure, which are key qualities for this role.
