At a Glance
- Tasks: Create warm welcomes and memorable experiences for guests at our hotel.
- Company: Join a top-rated hospitality company that values its people and diversity.
- Benefits: Enjoy discounted stays, flexible hours, and a range of wellness perks.
- Other info: Dynamic work environment with opportunities for personal growth and fun events.
- Why this job: Be the friendly face that makes every guest feel like a VIP!
- Qualifications: Great communication skills and a passion for creating connections.
The predicted salary is between 20000 - 25000 € per year.
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.
OUR BENEFITS
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
A DAY IN THE LIFE OF A RECEPTIONIST AT OUR HOTEL
- Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay!
- Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
- Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.
- Master the art of multitasking: from answering calls and managing bookings to handling guest requests—all with a positive vibe.
- Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
- Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
- Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.
WHAT WE NEED FROM YOU
- A people person with a knack for making connections and creating memorable guest experiences.
- Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
- Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
- A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
- A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.
- High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
Receptionist in Stoke-on-Trent employer: Hilton Garden Inn Stoke on Trent
At RBH, we pride ourselves on being a people-first employer, offering a vibrant work culture that celebrates diversity and individuality. Our commitment to employee wellbeing is reflected in our comprehensive benefits package, including flexible working arrangements, generous leave policies, and opportunities for professional growth through course sponsorship. Join us in a dynamic hospitality environment where your contributions are valued, and every day brings the chance to create memorable experiences for our guests.
Contact Detail:
Hilton Garden Inn Stoke on Trent Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in hospitality. They might know of openings or can put in a good word for you. Remember, personal connections can make all the difference!
✨Tip Number 2
Be proactive and visit potential employers in person. Drop by the hotel, introduce yourself, and express your interest in the receptionist role. A friendly face can leave a lasting impression, and you might just get a chance to chat with the hiring manager!
✨Tip Number 3
Show off your personality during interviews! The hospitality industry thrives on people skills, so let your warmth and enthusiasm shine through. Share stories that highlight your experience and how you can create memorable guest experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and benefits we offer, making it easier for you to join our fantastic team!
We think you need these skills to ace Receptionist in Stoke-on-Trent
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, we’re looking for someone who can create memorable guest experiences!
Tailor Your Application:Make sure to tailor your application to the role of Receptionist. Highlight your communication skills and any experience you have in hospitality or customer service. We love seeing how your background aligns with what we need!
Be Detail-Oriented:Pay attention to the details in your application. Double-check for any typos or errors, as we value organisation and precision. A polished application shows us you’re detail-focused, just like we need you to be at the front desk!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the info you need about the role and our amazing benefits. Let’s get started on this journey together!
How to prepare for a job interview at Hilton Garden Inn Stoke on Trent
✨Show Your People Skills
As a receptionist, your ability to connect with people is key. During the interview, share examples of how you've created memorable experiences for guests or customers in the past. This will demonstrate your knack for making connections and highlight your communication skills.
✨Be Detail-Oriented
Attention to detail is crucial in this role. Prepare for the interview by reviewing your past experiences where you successfully managed bookings or handled guest requests. Mention specific instances where your organisational skills made a difference, showing that you can keep everything running smoothly.
✨Demonstrate Problem-Solving Skills
Interviews often include situational questions. Be ready to discuss how you've tackled challenges in busy environments. Think of examples where you quickly resolved issues or improved processes, showcasing your quick thinking and adaptability under pressure.
✨Emphasise Teamwork and Flexibility
Since you'll be working closely with various departments, it's important to show that you're a team player. Share stories about how you've collaborated with others in previous roles, and express your willingness to help out wherever needed. This will reflect your positive attitude and readiness to contribute to the team's success.
