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- Tasks: Lead hotel operations, ensuring smooth service across all departments and high guest satisfaction.
- Company: Join RBH, a top-rated hospitality employer that values diversity and wellbeing.
- Benefits: Enjoy discounted stays, extra leave for your birthday, flexible work, and wellness events.
- Why this job: Make a real impact in hospitality while developing your leadership skills in a dynamic environment.
- Qualifications: Proven leadership and hotel operations experience with a guest-centric mindset.
- Other info: Join a supportive team with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality. We are passionate about the industry and always on the lookout for new talent to join us on our journey.
OUR BENEFITS
- Discounted hotel room rates for you and your friends and family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption and shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £**** per year
- And much much more
A DAY IN THE LIFE OF AN OPERATIONS MANAGER AT OUR HOTEL
- Oversee daily hotel operations, ensuring all departments (front office, F&B, maintenance, housekeeping (outsourced)) are running smoothly and efficiently.
- Lead and manage department heads and staff, providing guidance, support, and training to ensure high levels of service.
- Monitor guest feedback and address any complaints or concerns promptly, ensuring high levels of guest satisfaction.
- Review financial performance, including key metrics such as occupancy rates, revenue per available room (RevPAR), and F&B revenue, and implement strategies to improve profitability.
- Ensure the hotel meets or exceeds quality standards for cleanliness, maintenance, and guest safety through regular inspections and evaluations.
- Collaborate with Sales, Marketing, and HR to align operational goals with overall business objectives and maximize revenue.
- Ensure compliance with health, safety, and environmental regulations; lead staff training on emergency procedures and best practices.
- Communicate operational performance and challenges to senior management through regular reports on guest satisfaction, financial results, and operational metrics.
- Maintain clear communication and coordination between departments to ensure a seamless guest experience and operational efficiency.
WHAT WE NEED FROM YOU
- Proven leadership skills with the ability to motivate and manage teams, ensuring a positive and productive work environment.
- Strong experience in hotel operations, with a deep understanding of Front Office, Housekeeping, F&B, and Maintenance management.
- Excellent financial acumen, including the ability to support with budgets, monitor performance, and implement cost-control measures.
- A guest-centric mindset with a focus on delivering exceptional service and resolving guest issues promptly and professionally.
- Strong problem-solving abilities, capable of thinking on your feet and addressing operational issues quickly and efficiently.
- Exceptional communication skills, with the ability to interact effectively with guests, staff, and senior management.
- Ability to multitask and manage time effectively in a fast-paced, dynamic environment.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Operations Manager in Stoke-on-Trent employer: Hilton Garden Inn Stoke on Trent
Contact Detail:
Hilton Garden Inn Stoke on Trent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at RBH. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for interviews by researching RBH’s values and culture. Show us how your experience aligns with our commitment to diversity and guest satisfaction. We love seeing candidates who are genuinely excited about joining our team!
✨Tip Number 3
Practice your answers to common interview questions, especially those related to leadership and problem-solving. We want to hear how you’ve tackled challenges in the past and how you can bring that expertise to our operations.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you’re truly interested in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for RBH!
We think you need these skills to ace Operations Manager in Stoke-on-Trent
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you're not just looking for a job, but that you're genuinely excited about joining our team and contributing to our success.
Tailor Your CV: Make sure to customise your CV to highlight your relevant experience in hotel operations. We love seeing how your skills align with what we need, so don’t be shy about showcasing your leadership abilities and guest-centric mindset.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us quickly understand why you’d be a great fit for the Operations Manager role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re keen on being part of our journey!
How to prepare for a job interview at Hilton Garden Inn Stoke on Trent
✨Know the Company Inside Out
Before your interview, take some time to research RBH and its values. Understand their approach to diversity, sustainability, and employee wellbeing. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully managed teams or resolved conflicts. Highlight how you motivated your team to achieve high levels of service and guest satisfaction.
✨Be Financially Savvy
Brush up on your financial acumen, as this role requires a strong understanding of metrics like RevPAR and occupancy rates. Be ready to discuss how you've previously monitored performance and implemented cost-control measures to improve profitability.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential operational issues you might face in a hotel setting and how you would address them. This will showcase your ability to think on your feet and manage time effectively in a fast-paced environment.