At a Glance
- Tasks: Create memorable guest experiences and manage check-ins with a friendly smile.
- Company: Join RBH, rated Top 30 Best Places to Work in Hospitality!
- Benefits: Enjoy flexible hours, discounted stays, and free meals on duty.
- Other info: Dynamic environment with opportunities for personal growth and fun events.
- Why this job: Be the first friendly face guests see and make their stay unforgettable.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 22000 - 26000 £ per year.
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey…
OUR BENEFITS
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
A DAY IN THE LIFE OF A RECEPTIONIST AT OUR HOTEL
- Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay!
- Handle check‑ins, check‑outs, and everything in between with efficiency, making every guest feel like a VIP.
- Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must‑see sights to elevate the guest experience.
- Master the art of multitasking: from answering calls and managing bookings to handling guest requests—all with a positive vibe.
- Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
- Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
- Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.
WHAT WE NEED FROM YOU
- A people person with a knack for making connections and creating memorable guest experiences.
- Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
- Detail‑focused and organised, ensuring every reservation, request, and check‑out goes off without a hitch.
- A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
- A team player with a flexible, ready‑to‑help attitude, keeping the good vibes rolling across departments.
- High energy and adaptable, thriving in a lively, fast‑paced setting where no two days are the same.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Guest Experience Concierge - Front Desk (Flexible Hours) employer: Hilton Garden Inn Stoke on Trent
At RBH, we pride ourselves on being a people-first employer, offering a vibrant work culture that celebrates diversity and prioritises employee wellbeing. With flexible working arrangements, generous benefits including discounted hotel stays, and opportunities for personal growth through course sponsorship, we ensure our team members feel valued and supported. Join us in creating memorable experiences for our guests while enjoying a rewarding career in one of the Top 30 Best Places to Work in Hospitality.
Contact Details:
Hilton Garden Inn Stoke on Trent Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Concierge - Front Desk (Flexible Hours)
✨Tip Number 1
Get to know the company culture! Before your interview, check out RBH's social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your people skills! As a Guest Experience Concierge, you'll need to charm guests and handle inquiries like a pro. Role-play with a friend or family member to get comfortable with common scenarios you might face at the front desk.
✨Tip Number 3
Show off your local knowledge! Brush up on the best brunch spots and hidden gems in the area. Being able to share these tips during your interview will demonstrate your enthusiasm for creating memorable experiences for guests.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the RBH family and ready to dive into the hospitality world with us.
We think you need these skills to ace Guest Experience Concierge - Front Desk (Flexible Hours)
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. Mention specific skills that match what we’re looking for, like your knack for multitasking or your love for creating memorable guest experiences.
Keep It Clear and Concise:We appreciate a well-structured application. Keep your sentences clear and to the point, making it easy for us to see why you’d be a great fit for the Guest Experience Concierge role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with RBH.
How to prepare for a job interview at Hilton Garden Inn Stoke on Trent
✨Show Your People Skills
As a Guest Experience Concierge, your ability to connect with people is key. During the interview, share specific examples of how you've created memorable experiences for guests or customers in the past. This will demonstrate your knack for making connections and highlight your communication skills.
✨Know the Local Scene
Being the local expert is part of the role, so do your homework! Research popular spots, hidden gems, and must-see sights in the area. Bring this knowledge into the interview to show your enthusiasm for enhancing guest experiences and your readiness to provide valuable recommendations.
✨Demonstrate Your Organisational Skills
The job requires attention to detail and organisation. Prepare to discuss how you manage multiple tasks efficiently. You might want to share a story about a time when you successfully handled a busy situation at work, ensuring everything went smoothly without missing a beat.
✨Embrace Flexibility and Team Spirit
Highlight your adaptability and team player attitude during the interview. Share examples of how you've worked collaboratively with others in fast-paced environments. This will show that you're ready to keep the good vibes rolling and contribute positively to the team dynamic.
