At a Glance
- Tasks: Provide excellent service to guests and maintain hotel standards during the night.
- Company: Join a 4-star hotel with a passionate team near Heathrow Airport.
- Benefits: Earn £14.80 per hour, enjoy discounts, and access mental health support.
- Other info: Flexible hours, great training, and career progression opportunities await you.
- Why this job: Be part of a dynamic team and create memorable experiences for guests.
- Qualifications: Passion for hospitality and excellent communication skills required.
The predicted salary is between 14 - 15 € per hour.
Salary: £14.80 per hour
Job Type: Flexible
Hours: Flexible
Town: Hounslow
At HGI Heathrow we are passionate about crafting, delivering, and creating memorable experiences. We are a 4* star 364-bedroom property with 10 versatile meeting spaces. We are located within an easily commutable distance near Heathrow Airport with good transport connections within walking distance, including Hatton Cross Tube and Bus Station.
We are currently recruiting for a Night Porter to join our Truly Talented team. Reporting directly to the Night Manager, this is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced, busy and hardworking team environment.
What we offer:
- £14.80 per hour
- Worldwide employee discounts at Hilton Hotels
- Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B
- 28 days holiday, including bank holidays, increasing yearly to 33 days
- Discounts across retail, restaurants, events and more through our benefits & rewards portal
- Access to our Employee Assistance Line to support your Mental Health and Wellbeing
- Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay
- Yearly complimentary Axiom Xcape stayover after one year of service
- A growing team with great training, progression, and promotion opportunities
- Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire
- Free meals while on shift
- Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!
Your role:
As a Night Porter, you will provide courteous and efficient service to all guests and maintain the levels of service to the highest standards during the night. You will be responsible for greeting guests in a warm, friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face-to-face or over the telephone. You’ll work in a busy and hardworking team environment, where you’ll continually learn and develop.
Responsibilities of a Night Porter will include but are not limited to:
- To be totally guest focused by consistently delivering excellent customer service with an informed, friendly and effective approach
- To gain experience in all sections of the front desk department and ensure company and legal requirements are maintained
- Assist in the general running of the hotel at night and support other departments in setting up for the next day
- To continuously improve the quality of the hotel's services
- To undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after
- To be confident in all aspects of guest relations, receiving and recognising all guests, including those who require special attention
- To promote the company values and behaviours at all times
The ideal person for this role will be:
- Truly passionate about the Hospitality Industry
- Previous experience as a receptionist is preferred but not necessary
- Ability to understand our guests’ needs to create exceptional service experiences, that result in lasting memories
- Excellent personal presentation
- Ability to function independently with a minimum of supervision
- You are a night owl, comfortable working during the night time
- Excellent communication skills, the ability to communicate verbally and in writing
- To be an enthusiastic team player with a flexible approach
You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.
Opportunities for all:
At Axiom Hospitality, we are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
Night Porter in Hounslow employer: Hilton Garden Inn Hotel
At Axiom Hospitality, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and personal growth. As a Night Porter at our HGI Heathrow location, you'll enjoy competitive pay, flexible hours, and a range of benefits including worldwide hotel discounts, generous holiday allowances, and opportunities for career progression within a supportive environment. Join us to be part of a dedicated team that is committed to delivering memorable experiences for our guests while fostering your own professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter in Hounslow
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in hospitality. They might know about openings or can put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 2
Be ready for an impromptu chat! When you apply through our website, keep your phone handy. You never know when a hiring manager might want to have a quick chat about your application.
✨Tip Number 3
Show off your personality! During interviews or meet-and-greets, let your enthusiasm for the hospitality industry shine through. We love seeing candidates who are genuinely excited about creating memorable experiences for guests.
✨Tip Number 4
Follow up after applying! A quick email thanking them for considering your application can set you apart. It shows you're keen and professional, which is exactly what we look for in our team members.
We think you need these skills to ace Night Porter in Hounslow
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you genuinely care about creating memorable experiences for our guests!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Night Porter role. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with our Truly Talented team.
How to prepare for a job interview at Hilton Garden Inn Hotel
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Night Porter entails. Familiarise yourself with the responsibilities listed in the job description, like providing excellent customer service and conducting night audits. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Night Porter, you'll be the face of the hotel during the night shift. Prepare examples from your past experiences where you've gone above and beyond for customers. Whether it's resolving a complaint or making a guest feel welcome, these stories will highlight your ability to create memorable experiences.
✨Demonstrate Team Spirit
Even though you'll be working nights, teamwork is still crucial. Be ready to discuss how you’ve collaborated with others in previous roles. Highlight your flexibility and willingness to support your colleagues, as this will resonate well with the hiring team looking for a true team player.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the Night Porter role. This shows your enthusiasm and helps you gauge if the hotel is the right fit for you.
