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- Tasks: Manage front office operations and ensure exceptional guest experiences.
- Company: Join the prestigious Conrad New York Downtown, a luxury hotel in Lower Manhattan.
- Benefits: Enjoy health insurance, career growth, travel discounts, and debt-free education opportunities.
- Why this job: Be part of a dynamic team delivering remarkable hospitality in a vibrant city.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Experience a supportive workplace culture with excellent career advancement potential.
The predicted salary is between 48000 - 56000 £ per year.
The stunning Forbes 4-Star Conrad New York is looking for a Front Office Manager to join the team. Stay inspired and join the pinnacle of luxury in the heart of Lower Manhattan featuring 463 rooms, 30,000 square feet of banquet space and 3 food and beverage outlets. This includes a 3-meal restaurant, rooftop bar and in-room dining.
The role reports to the Director of Front Office and oversees up to 30 union team members in the Guest Services, PBX, Bell and Door departments.
Responsibilities- Manage all Front Office operations to include guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
- Monitor and develop team member performance including supervision, scheduling, counseling and evaluations, and delivering recognition and reward.
- Monitor and assess service and satisfaction trends, evaluate and address issues, and make improvements accordingly.
- Ensure compliance with Company standards.
- Meet and greet guests and respond to inquiries, requests and issues in a timely, friendly and efficient manner; resolve guest concerns.
- Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies, and knowledge of the local area and events.
- Complete audit procedures as needed.
- Recruit, interview and train team members.
The organization seeks demonstration of Hilton values and attributes such as Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now. We look for:
- Hospitality — delivering exceptional guest experiences
- Integrity — doing the right thing all the time
- Leadership — being leaders in industry and communities
- Teamwork — being team players
- Ownership — ownership of actions and decisions
- Now — operating with urgency and discipline
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
Hilton is a leading global hospitality company with a broad range of brands and a long-standing commitment to exceptional guest experiences. Our team members are central to delivering remarkable hospitality experiences worldwide.
The BenefitsHilton is proud to have an award-winning workplace culture. We support the mental and physical wellbeing of all Team Members with programs and benefits such as:
- Health insurance
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
- Go Hilton travel discounts
- Best-in-Class Paid Time Off (PTO)
- Parental leave
- Employee stock purchase program (ESPP) with 15% discount
- Debt-free education opportunities and credentials
Salary Range: The annual salary for this role is $67,600 and is based on applicable and specialized experience and location.
Office manager employer: Hilton. For The Stay
Contact Detail:
Hilton. For The Stay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Hilton or similar hotels. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Since Hilton values hospitality, integrity, and teamwork, think of examples from your past experiences that showcase these traits. We want to see how you embody these qualities in real-life situations!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family, focusing on common questions for an Office Manager role. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us. So, get that application in and show us what you’ve got!
We think you need these skills to ace Office manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences that highlight your commitment to delivering exceptional guest experiences, as this is key for us at StudySmarter.
Tailor Your Application: Make sure to customise your CV and cover letter for the Front Office Manager role. Highlight relevant skills and experiences that align with the job description, so we can see how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, making it easy for us to understand your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Hilton. For The Stay
✨Know the Hotel Inside Out
Before your interview, make sure you research the Conrad New York Downtown thoroughly. Familiarise yourself with its services, amenities, and recent news. This will not only show your genuine interest but also help you answer questions about how you can contribute to enhancing guest experiences.
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll be overseeing a team. Prepare examples of how you've successfully led teams in the past. Think about times when you resolved conflicts, motivated staff, or improved service standards. Be ready to discuss your leadership style and how it aligns with Hilton's values.
✨Demonstrate Your Customer Focus
Hilton places a strong emphasis on exceptional guest experiences. Prepare to share specific instances where you went above and beyond for guests. Highlight your problem-solving skills and how you handle guest complaints, as this will demonstrate your commitment to customer satisfaction.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the hotel's culture, team dynamics, and expectations for the role. This shows that you're not just interested in the job, but also in how you can fit into and contribute to the team at Conrad New York Downtown.
