At a Glance
- Tasks: Lead the Guest Service team to create unforgettable experiences for our guests.
- Company: Join Hilton, a global leader in hospitality with a rich history.
- Benefits: Enjoy competitive pay, mental health resources, and amazing travel discounts.
- Other info: Opportunities for career growth and access to debt-free education.
- Why this job: Be part of a passionate team dedicated to exceptional guest experiences.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 25556 - 31235 £ per year.
Guest Experience Manager - Waldorf Astoria Park City
Waldorf Astoria is looking for a Guest Experience Manager to join the Department Team in Park City!
With 150 rooms 4000 square feet of banquet space and 3 food and beverage outlets this award-winning Forbes 4-Star boutique property offers elevated comfort food inspired by mountain regions from around the world.
This includes a 3-meal restaurant seasonal pool restaurant and in-room dining.
What will I be doing?
- Oversee the entire Guest Service Front Office PBX and our Concierge operation to maintain high standards
- Evaluate levels of Guest satisfaction and monitor trends with a focus on continuous improvement
- Ensure regular and VIP Guests are recognized and that the Guest Service department operates with a sales attitude and promotes the hotel brand's loyalty scheme
- Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Set departmental objectives work schedules budgets policies and procedures
- Monitor the appearance standards and performance of the Team Members with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of hotel products services pricing and policies as well as knowledge of the local area and are continuously trained to learn and understand policies and practices
- Maintain good communication and working relationships with all hotel departments
- Monitor staffing levels to meet cover business demands
- Conduct monthly communication meetings and produce minutes
- Manage staff performance issues in compliance with company policies and procedures
- Recruit manage train and develop the Guest Service team
- Comply with hotel security fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Assist with other departments as necessary
What are we looking for?
Since being founded in 1919 Hilton has been a leader in the hospitality industry.
Today Hilton remains a beacon of innovation quality and success.
This continued leadership is the result of our Team Members staying true to our Vision Mission and Values.
Specifically we look for demonstration of these
Values
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
- In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.
Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.
And our amazing Team Members are at the heart of it all!
The Benefits
Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune.
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits.
- Hilton offers its eligible team members a comprehensive benefits package including:
- Access to your pay when you need it through Daily Pay
- Medical Insurance Coverage for you and your family
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportive parental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education : Access to a wide variety of educational credentials (ex. college degrees high school completion English-language learning digital literacy professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
- #J-18808-Ljbffr
Guest Experience Manager - Waldorf Astoria Park City employer: Hilton. For The Stay
At Conrad New York Downtown, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises the wellbeing and growth of our team members. With comprehensive benefits including mental health resources, debt-free education opportunities, and a supportive environment, we empower our employees to thrive both personally and professionally in the heart of Lower Manhattan's luxury hospitality scene.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Manager - Waldorf Astoria Park City
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hilton. For The Stay. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hilton. For The Stay
Don't be shy about reaching out to Hilton. For The Stay directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Experience Manager - Waldorf Astoria Park City
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hilton. For The Stay and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hilton. For The Stay
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
