At a Glance
- Tasks: Bridge the gap between factory and shelf by ensuring product quality and availability.
- Company: Join a leading food company focused on quality, innovation, and people.
- Benefits: Enjoy 25+8 holidays, life assurance, discounts, and opportunities for growth.
- Other info: Dynamic role with significant travel and excellent career advancement opportunities.
- Why this job: Make a real impact in the food industry while travelling across the UK.
- Qualifications: Attention to detail, communication skills, and experience in food or retail.
The predicted salary is between 30000 - 40000 £ per year.
Location: Huntingdon but travelling involved
Shift: Monday to Friday
Type: Permanent
About Us
We are a company that takes pride in our people as it is our people who are at the centre of everything that we do. We have multi-category expertise with a focus on quality and innovation. We deliver what customers need and consumers want with expert taste and growth mindset. Our business began with meat, and we've developed a market-leading expertise with unmatched quality globally. We’re always investing in new technology to deliver more value, efficiency and consumer-led innovative solutions.
Purpose Of The Role
The Store Liaison Officer will act as the key operational link between the manufacturing business and retail customers, ensuring that product quality, availability, and in-store standards meet agreed expectations. The role involves conducting regular store visits across the UK, assessing product performance, and providing actionable insights back to both internal teams (e.g. Hilton) and external customers. This role is fundamentally about bridging the “factory vs shelf” gap—turning real store insight into measurable quality improvement.
Key responsibilities
- Conduct regular UK-wide store visits to assess product quality, availability, and on-shelf standards
- Act as the link between Hilton, retail stores, and the customer (e.g. Tesco)
- Inspect products for quality, compliance, packaging integrity and date control
- Capture structured data (photos, scores, insights) during store visits
- Produce clear, concise reports highlighting issues, trends, and risks
- Escalate quality concerns quickly and support root cause investigations
- Build relationships with store teams to resolve issues and gather feedback
- Provide actionable insights to drive product quality improvement and complaint reduction
- Monitor effectiveness of corrective actions through repeat store visits
- Identify trends and support continuous improvement across products and regions
- Represent the business professionally in all customer and store interactions
- Operate independently in a field-based role with significant travel
Essential
- Strong attention to detail and observational skills
- Experience in food manufacturing, retail, or quality assurance
- Excellent communication and reporting skills
- Ability to work independently and manage a travel-based role
- Competence with data capture tools (Excel, apps, reporting systems)
- Driving license
Desirable
- Experience working with major retailers (e.g. Tesco)
- Understanding of food safety and quality standards
- Background in auditing, QA, or technical roles
- Ability to analyse trends and provide actionable insights
What You Get In Return
- 25+8 bank holiday allowance
- Life assurance of minimum two times yearly salary
- Opportunities for development and internal promotion
- Cycle to work scheme
- Share Save scheme
- Variety of discounts at well-known retails and gyms
- Free car parking on site
- Subsidised canteen
- Enhanced Maternity/Paternity
- Aviva DigiCare+ (Online GP)
Store Liaison Officer employer: Hilton Foods
At Hilton Food Group, we prioritise our people, fostering a culture of innovation and quality that empowers employees to thrive. As a Store Liaison Officer based in Huntingdon, you will enjoy a supportive work environment with opportunities for professional growth, competitive benefits including generous holiday allowance and life assurance, and the chance to make a tangible impact on product quality across the UK. Join us in bridging the gap between manufacturing and retail, while benefiting from our commitment to employee development and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Store Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. Show us that you’re genuinely interested in what we do and how you can contribute to our mission.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to let us know who you really are!
✨Tip Number 4
Follow up after your interview with a thank-you email. It shows us that you’re keen and professional, plus it’s a great chance to reiterate why you’d be a perfect fit for the Store Liaison Officer role.
We think you need these skills to ace Store Liaison Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Store Liaison Officer role. Highlight any relevant experience in food manufacturing, retail, or quality assurance to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background aligns with our focus on quality and innovation. Keep it concise but impactful!
Show Off Your Attention to Detail:Since the role requires strong observational skills, make sure your application is free from typos and errors. This shows us you pay attention to detail, which is crucial for assessing product quality.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Hilton Foods
✨Know Your Product Inside Out
Before the interview, make sure you understand the products you'll be dealing with. Research the company's offerings, especially their quality standards and innovations. This will help you speak confidently about how you can bridge the gap between the factory and the shelf.
✨Showcase Your Communication Skills
As a Store Liaison Officer, you'll need to communicate effectively with both internal teams and retail customers. Prepare examples of how you've successfully resolved issues or improved processes in previous roles. This will demonstrate your ability to build relationships and provide actionable insights.
✨Be Ready for Data Discussions
Since the role involves capturing structured data during store visits, brush up on your data analysis skills. Be prepared to discuss how you've used data tools like Excel in past experiences. Highlight any specific instances where your data insights led to improvements in product quality or customer satisfaction.
✨Demonstrate Your Attention to Detail
Attention to detail is crucial for this role. During the interview, share examples of how your observational skills have helped identify issues in previous jobs. You might even want to mention any experience you have with food safety and quality standards, as this will show you're serious about maintaining high standards.
