At a Glance
- Tasks: Bridge the gap between factory and shelf by ensuring product quality and availability.
- Company: Join a leading food company focused on quality, innovation, and employee development.
- Benefits: Enjoy 25+8 holidays, life assurance, discounts, and opportunities for growth.
- Other info: Dynamic role with significant travel and excellent career advancement opportunities.
- Why this job: Make a real impact in the food industry while travelling across the UK.
- Qualifications: Attention to detail, communication skills, and experience in food or retail.
The predicted salary is between 30000 - 40000 £ per year.
Location: Huntingdon but travelling involved
Shift: Monday to Friday
Type: Permanent
About us: We are a company that takes pride in our people as it is our people who are at the centre of everything that we do. We have multi-category expertise with a focus on quality and innovation. We deliver what customers need and consumers want with expert taste and growth mindset. Our business began with meat, and we've developed a market-leading expertise with unmatched quality globally. We’re always investing in new technology to deliver more value, efficiency and consumer-led innovative solutions.
Purpose of the role: The Store Liaison Officer will act as the key operational link between the manufacturing business and retail customers, ensuring that product quality, availability, and in-store standards meet agreed expectations. The role involves conducting regular store visits across the UK, assessing product performance, and providing actionable insights back to both internal teams (e.g. Hilton) and external customers. This role is fundamentally about bridging the “factory vs shelf” gap—turning real store insight into measurable quality improvement.
Key responsibilities as a Store Liaison Officer will be to:
- Conduct regular UK-wide store visits to assess product quality, availability, and on-shelf standards
- Act as the link between Hilton, retail stores, and the customer (e.g. Tesco)
- Inspect products for quality, compliance, packaging integrity and date control
- Capture structured data (photos, scores, insights) during store visits
- Produce clear, concise reports highlighting issues, trends, and risks
- Escalate quality concerns quickly and support root cause investigations
- Build relationships with store teams to resolve issues and gather feedback
- Provide actionable insights to drive product quality improvement and complaint reduction
- Monitor effectiveness of corrective actions through repeat store visits
- Identify trends and support continuous improvement across products and regions
- Represent the business professionally in all customer and store interactions
- Operate independently in a field-based role with significant travel
Required experience/expertise to succeed as a Store Liaison Officer will include:
Essential:
- Strong attention to detail and observational skills
- Experience in food manufacturing, retail, or quality assurance
- Excellent communication and reporting skills
- Ability to work independently and manage a travel-based role
- Competence with data capture tools (Excel, apps, reporting systems)
- Driving license
Desirable:
- Experience working with major retailers (e.g. Tesco)
- Understanding of food safety and quality standards
- Background in auditing, QA, or technical roles
- Ability to analyse trends and provide actionable insights
What you get in return:
- 25+8 bank holiday allowance
- Life assurance of minimum two times yearly salary
- Opportunities for development and internal promotion
- Cycle to work scheme
- Share Save scheme
- Variety of discounts at well-known retails and gyms
- Free car parking on site
- Subsidised canteen
- Enhanced Maternity/Paternity
- Aviva DigiCare+ (Online GP)
Store Liaison Officer employer: Hilton Food Group
At Hilton Food Group, we pride ourselves on fostering a supportive and dynamic work environment where our employees are at the heart of everything we do. As a Store Liaison Officer, you will benefit from a range of perks including generous holiday allowances, life assurance, and opportunities for professional development, all while enjoying a culture that values innovation and quality. With regular travel across the UK, this role not only offers the chance to make a tangible impact on product quality but also allows for personal growth within a market-leading company committed to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Store Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can lead to insider info and even referrals that could get your foot in the door.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Knowing their values and recent developments will help you stand out. Plus, it shows you're genuinely interested in the role and the company!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. This will help you articulate your thoughts clearly and confidently when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Store Liaison Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Store Liaison Officer role. Highlight your attention to detail, communication skills, and any relevant experience in food manufacturing or retail.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your ability to work independently and manage travel!
Showcase Your Data Skills:Since the role involves capturing structured data, make sure to mention your competence with tools like Excel and any apps you've used for reporting. This will show us that you’re ready to hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hilton Food Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Store Liaison Officer. Familiarise yourself with the key tasks like conducting store visits and assessing product quality. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves liaising between various teams and customers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in situations where you had to resolve issues or provide feedback.
✨Bring Data to Life
As the job requires capturing structured data and producing reports, be ready to discuss your experience with data tools like Excel. Think of specific instances where you used data to drive improvements or insights, and be prepared to explain how you can apply that in this role.
✨Build Rapport with Examples
Relationship-building is key for this position. Prepare anecdotes that highlight your ability to connect with others, whether it's store teams or customers. Show how you've successfully resolved conflicts or gathered feedback in previous roles to illustrate your interpersonal skills.
